TERMS & CONDITIONS OF SALE  

  • Except as provided in a separate written agreement, such as a Product Sale Agreement, negotiated by the parties and executed by authorized representatives of Seller and Buyer, each sale of Products or Services by Seller shall be governed by these Terms and Conditions of Sale ("Terms"). "Seller" refers to Solvent Direct, Inc, or one of its Affiliates, the name of which will be reflected on the invoice for the Products or Services purchased by Buyer. "Affiliate" refers to an entity that directly, or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with Solvent Direct, Inc. "Buyer" refers to the purchaser of Products or Services from Seller. "Product(s)" refers to any goods or other items of tangible personal property provided by Seller to Buyer. "Services" refers to safety services and/or any other service provided by Seller and charged to Buyer. Seller’s acceptance of any order is expressly subject to Buyer's assent to each and all of the terms and conditions set forth herein. These Terms represent the entire agreement with respect to the sale or rental of Products and Services and, except as provided in a separate written agreement as set forth above, supersede all prior or contemporaneous written/oral communications between the parties and information in any Seller literature, website or catalog, and override and exclude any other terms and conditions stipulated, incorporated or referred to by Buyer, including without limitation any Buyer purchase order, and any prior course of dealing between the parties.

  • AGREEMENT. Buyer shall not purchase any Products or Services on Seller’s website (the "Site") unless Buyer is an authorized, registered user of the Site. By purchasing any Products or Services on the Site, Buyer accepts, without limitation or qualification, these Terms governing such purchase. If Buyer does not agree and accept, without limitation or qualification, these Terms, Buyer may not purchase from the Site. If these Terms are construed to be an offer, this offer expressly limits acceptance by Buyer to these Terms and notice of objection to any different or additional terms is hereby given. Seller reserves the right to modify and update these Terms at any time by email, the Site or other commercially reasonable methods, and Buyer should carefully review these Terms before each purchase. These Terms, as modified, shall apply to all purchases of Products and/or Services on or after such update.

  • TITLE TO PRODUCTS. Until Buyer pays Seller in full, title to the Products shall remain in Seller's name and Seller shall have a purchase money security interest in the Products. If Buyer shall default in any payments, Seller shall have all the rights as holder of such title or as such secured party under the Uniform Commercial Code and/or any other law then in force; and Seller may, in addition, retain as rental any payments received by Seller on account of the purchase price of the Products, whether Buyer's default shall have occurred before or after delivery. If Seller repossesses the Products, Seller may resell the Products after ten (10) days' prior written notice to Buyer. Seller may file one or more financing statements to perfect its security interests. If necessary, Buyer shall execute such financing statements upon request. Buyer shall not cover, modify or remove any identification or other indicia of Seller’s ownership on any rental equipment. Title to all rental equipment shall remain in Seller's name.

  • CYLINDERS. Unless otherwise specified, cylinders, fittings and caps covered by these Terms are rented by Seller to Buyer at Seller’s current daily rates, beginning with the date of delivery. Rental charges are assessed as of the last day of each month or at the start of each annual lease period, as applicable. Buyer shall not permit cylinders or other storage containers furnished hereunder to be filled with any product not furnished by Seller or its authorized agent. Buyer shall return, in a good and non-contaminated condition, all cylinders, with valves closed, complete with caps and fittings and shall pay Seller the replacement value of: (1) any lost or damaged cylinders, caps or fittings and for any loss or damage caused by Buyer contamination; or (2) those cylinders not returned to Seller within three (3) months from date of shipment to the Buyer (other than those subject to an annual lease) or, if damaged and the damage can be repaired, the cost of making such repair. Payment by the Buyer of charges for damaged, lost or destroyed cylinders shall not give any ownership interest in the cylinders to the Buyer.

  • ONLINE PRICING.  Online pricing may not be available at all Airgas retail branch locations. Online pricing may not be valid for Buyers located outside of the contiguous 48 United States, including for Buyers located in Alaska, Hawaii, Guam, American Samoa, Puerto Rico or the U.S. Virgin Islands.  

  • TERMS OF PAYMENT. Except as provided in a separate written agreement, such as a Product Sale Agreement Buyer shall make payment in full upon delivery. If Buyer fails to make any payment when and as due, Seller may charge Buyer interest at the lesser of one-and-one-half percent (1.5%) per month (minimum two dollars ($2.00)) or the highest rate permitted by law calculated from and excluding the due date thereof to and including the date of payment. If Buyer requests payment terms other than cash or cash on delivery (COD), Buyer represents that the purchases are made for business, commercial or agricultural purposes and not for personal, household, or family use. If Buyer has received credit approval from Seller, continued open account credit is subject to Seller's assessment of Buyer's financial condition and ability to pay. Buyer represents and warrants that Buyer is and shall remain solvent until Seller receives payment in full for the Products and/or Services. If Seller employs any collection agency or attorney to collect any amount due Seller, and/or to repossess any Products, Buyer shall pay all collection fees, attorneys' fees, and court costs, in addition to the amount otherwise unpaid.

  • REFUNDABLE DEPOSIT RETURNS. Following return from Seller, Buyer shall pay to Seller a surcharge in the event of any extraordinary, emergency or other unanticipated increases in the cost of manufacturing, supplying or distributing Product hereunder.

  • SURCHARGES. Following notice from Seller, Buyer shall pay to Seller a surcharge in the event of any extraordinary, emergency or other unanticipated increases in the cost of manufacturing, supplying or distributing Product hereunder.

  • DELIVERY. Delivery method for all orders shall be as stated on the Seller’s delivery ticket and/or invoice and, if not stated therein, shall be FOB Seller's warehouse, or as otherwise determined by Seller. Seller shall have no obligation to arrange for any valuation of the Products over and above the valuation provided in the carrier's tariffs or other rate schedules at the lowest rates of carriage. Delivery date(s) are determined from the date of each order of Products and are estimates of approximate dates of delivery, not a guarantee of a particular day of delivery. Solvent Direct Logistics Team will make best effort to confirm delivery time the evening prior to your scheduled delivery. This confirmation will serve to lock the Buyer's delivery details including delivery time, payment information, empty returns, delivery details, loading details and receiver details. If Buyer delays acceptance of the Products when delivered or ready for shipment, Buyer shall forthwith pay to Seller the full price of the Products and shall also pay Seller such warehousing and pier charges and other expenses as Seller may incur as a result of Buyer's delay. Seller reserves the right to decline or cancel any order at any time prior to shipment.

  • RETURN OF PRODUCTS. No Products shall be returned to Seller without Seller's written authorization. Buyer shall pay a thirty percent (30%) restocking charge on all Products returned to Seller, except for returns provided for under Section 12 hereof.

  • WARRANTY. Seller warrants that, at the time of delivery, all Products furnished hereunder shall conform to the manufacturer’s or Seller’s specification for the period of time set forth in such specification or, if none, for a period of ninety (90) days. Seller warrants that it will perform Services in a workmanlike manner, in accordance with customary industry standards. SELLER SPECIFICALLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED STANDARDS, GUARANTEES, OR WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND ANY WARRANTIES THAT MAY BE ALLEGED TO ARISE AS A RESULT OF CUSTOM OR USAGE.

  • LIMITATION OF LIABILITY. NEITHER SELLER NOR SELLER’S SUPPLIERS OF PRODUCTS (“SELLER’S SUPPLIERS”) SHALL BE LIABLE TO BUYER FOR ANY DIRECT DAMAGES (EXCEPT AS EXPRESSLY PROVIDED HEREIN). NEITHER SELLER NOR SELLER’S SUPPLIERS SHALL BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL AND/OR PUNITIVE DAMAGES, ARISING OR ALLEGED TO ARISE OUT OF OR IN CONNECTION WITH ITS PERFORMANCE OF SERVICES HEREUNDER OR WITH ANY PRODUCT OR EQUIPMENT SOLD OR LEASED HEREUNDER, WHETHER SUCH DAMAGE RESULTS FROM ANY NEGLIGENT ACT OR OMISSION OR IS RELATED TO STRICT LIABILITY, OR OTHERWISE. IN NO EVENT SHALL SELLER'S LIABILITY ARISING OUT OF THESE TERMS EXCEED THE AMOUNT PAID BY BUYER TO SELLER FOR THE APPLICABLE PRODUCT OR SERVICE UNDER THESE TERMS DURING THE IMMEDIATELY PRECEDING TWELVE (12) MONTH PERIOD.

  • REMEDIES. BUYER’S EXCLUSIVE REMEDY FOR EACH UNEXCUSED FAILURE OF PRODUCT TO MEET SPECIFICATION SHALL BE, AT SELLER'S OPTION, TO RECEIVE A REFUND OF THE PRICE OF SUCH NON-CONFORMING PRODUCT OR REPLACEMENT THEREOF WITH PRODUCT THAT MEETS SUCH SPECIFICATION. BUYER’S EXCLUSIVE REMEDY FOR THE UNEXCUSED FAILURE BY SELLER TO DELIVER PRODUCT AS SPECIFIED, REGARDLESS OF THE CAUSE OF SUCH FAILURE, INCLUDING NEGLIGENCE, SHALL BE TO RECOVER THE DIFFERENCE BETWEEN THE COST TO BUYER OF ANY SUBSTITUTE FOR PRODUCT NOT DELIVERED AND THE LESSER PRICE OF SUCH QUANTITY OF PRODUCT HEREUNDER. WITH RESPECT TO THE FOREGOING REMEDIES, BUYER HEREBY RELEASES SELLER’S SUPPLIERS FROM ANY AND ALL CLAIMS, COSTS, FEES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES), DAMAGES AND LIABILITIES, WHETHER IN CONTRACT OR TORT (INCLUDING THOSE ARISING FROM SELLER’S SUPPLIERS’ NEGLIGENCE OR STRICT LIABILITY), ARISING FROM OR RELATING TO (I) SELLER’S FAILURE TO SUPPLY GAS PRODUCTS HEREUNDER OR (II) THE FAILURE OF GAS PRODUCTS TO MEET THE SPECIFICATIONS IN THE WARRANTY SET FORTH ABOVE. BUYER'S EXCLUSIVE REMEDY FOR THE FAILURE OF SERVICES TO MEET THE WARRANTY SET FORTH ABOVE SHALL BE, AT SELLER'S OPTION, TO HAVE SELLER RE-PERFORM SUCH SERVICES AT NO ADDITIONAL CHARGE OR TO RECEIVE A REFUND FOR THE PURCHASE PRICE OF THE DEFECTIVE PORTION OF THE SERVICES.

  • REPRESENTATIONS OF BUYER. Buyer represents, warrants and covenants that (i) Buyer will use the Products and/or Services in accordance with all applicable laws and regulations and in conformance with recognized industry and professional standards; (ii) Buyer has used its own independent skill and expertise in connection with the selection and use of the Products; (iii) Buyer possesses skill and expertise in the handling, storage, transportation, treatment, use and disposal of the Products; (iv) Buyer will ensure that the Products are safe for the intended use and that the Products are handled in a safe and professional manner; and (v) Buyer is a registered user of the Site and an authorized purchaser of the Products and/or Services. BUYER ACKNOWLEDGES THAT THERE MAY BE HAZARDS ASSOCIATED WITH THE USE OF THE PRODUCTS, THAT IT UNDERSTANDS SUCH HAZARDS, AND THAT IT IS THE RESPONSIBILITY OF BUYER TO WARN AND PROTECT ALL THOSE EXPOSED TO SUCH HAZARDS. BUYER SHALL HAVE THE SOLE RESPONSIBILITY FOR DETERMINING THE SUITABILITY OF ANY OF SELLER’S PRODUCTS FOR THE USE CONTEMPLATED BY BUYER.

  • INDEMNIFICATION BY BUYER. Buyer’s use of the Products and/or Services are at Buyer’s own risk, and Buyer shall defend, indemnify and hold harmless Seller from all liability and costs (including court costs and attorneys’ fees) resulting from claims, demands or actions brought against Seller by anyone (including without limitation any injuries or property damage) caused directly or indirectly by (i) Buyer’s breach of these Terms; (ii) Buyer’s negligence or willful misconduct related to any Products or Services; or (iii) Buyer’s violation of any applicable law related to any Products or Services.

  • FORCE MAJEURE. Seller’s performance hereunder is subject to floods, strikes or other labor disturbances, fire, accidents, war, delays of carriers, inability to obtain raw materials, failure or allocation of normal sources of supply, terrorist act, machinery or equipment breakdown, plant shutdown, restraints of government, (whether or not it later proves to be invalid), or any other similar or dissimilar cause beyond Seller’s reasonable control (“Force Majeure Event”). Seller shall not be liable for any damages resulting from a Force Majeure Event, and Buyer waives any right to assert a claim against Seller in respect thereof.

  • TAXES. Prices are exclusive of any amount of federal, state and/or local excise, sales, use, property, retailer’s occupation, gross receipts or similar taxes which may be imposed in connection with a transaction. If any such excluded tax is determined to be applicable, prices shall be increased by the amount of such tax. In the event that Buyer claims exemption, full or partial, from such taxes, a properly completed exemption certificate with a list of the applicable exempt purchases, which will be acceptable to the appropriate taxing authorities, must be provided. Buyer will provide the applicable exemption certificate for each Buyer location. Should such a certificate be found invalid, Buyer agrees to bear the burden of any interest and penalties assessed.

  • COMPLIANCE/SDS. Buyer, its employees and agents shall comply with all applicable federal, state and local laws regarding the safe handling, transportation and use of the Products, including without limitation under the Emergency Planning and Community Right-To-Know Act and the Occupational Safety and Health Act. Buyer acknowledges and agrees that Seller has provided Buyer with access to all relevant Safety Data Sheets (SDS). Additional SDSs and copies are available: (i) at the local Solvent Direct branch; (ii) by calling 1-833-Pure-Gas; or (iii) by logging on to www.solventdirect.com. Buyer understands that the Products must not be used without first consulting the SDS. Buyer will familiarize itself with and instruct its employees regarding all information and precautions disclosed in the safety and health information, including without limitation any SDS, transmitted to Buyer by Seller or otherwise available to Buyer from Seller at any other time.

  • TECHNICAL ASSISTANCE. Unless otherwise expressly agreed: (i) any technical advice provided by Seller with respect to the use of Products or Services furnished to Buyer shall be without charge; (ii) Buyer shall have sole responsibility for selection and specification of the Products or Services appropriate for the end use of such Products or Services; and (iii) SELLER MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AND ASSUMES NO OBLIGATION OR LIABILITY FOR ANY TECHNICAL ADVICE, OR FOR ANY RESULTS OCCURRING AS A RESULT OF THE APPLICATION OF SUCH ADVICE. Examples of such complimentary technical advice include, without limitation, brochures, literature, website or catalog descriptions, SDSs, free on-line training resources, and similar information materials.

  • CLAIMS. All claims by Buyer having anything to do with any Products or Services furnished by Seller shall be made in writing within ten (10) days after the delivery of the Products or completion of the Services and failure of Buyer to give such notice shall constitute a complete waiver by Buyer of any such claims and defense for Seller against any such claims.

  • ITEMIZED CHARGES. The total amount due from Buyer may include various itemized charges, including: charges for the handling of hazardous materials and for compliance with laws and regulations concerning hazardous materials; charges for handling, delivery, and shipping; and/or charges for energy or fuel. None of the charges represents a tax or fee paid to or imposed by any governmental authority and all of the charges are retained by Seller. Seller has not specifically quantified the relationship between the charges and the actual costs associated with the charges, which can vary by product, service, time and place, among other things.

  • ASSIGNMENT. Buyer shall not assign these Terms, in whole or in part, without Seller’s prior written consent, and any prohibited assignment shall be null and void.

  • SEVERABILITY. If any provision of these Terms is or becomes invalid under any applicable law, then such provision shall be deemed reformed or deleted, but only to the extent necessary to comply with any such applicable law, and the remaining provisions of these Terms shall remain in full force and effect.

  • ATTORNEYS’ FEES. In the event any action or legal proceeding is brought by Seller to enforce, interpret, protect or establish any provision of these Terms or right or remedy, Seller shall be entitled to recover as part of such action or proceeding, in addition to any other relief granted, reasonable attorneys’ fees and costs.

  • GOVERNING LAW; CLASS ACTION AND TRIAL BY JURY WAIVER. These Terms shall be governed by and construed in accordance with the substantive law of the State of California, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Products and The Uniform Computer Information Transactions Act will not, for any purpose, govern or apply to these Terms or any transactions, performance or disputes hereunder. Both parties hereto hereby waive all right or entitlement to trial by jury in connection with any dispute that arises out of or relates in any way hereto or to Product or Services supplied hereunder. Any claim must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum.

  • AMENDMENT; BENEFICIARIES. These Terms may be amended or supplemented only in a writing executed by authorized representatives of Buyer and Seller. No person other than an authorized representative of Seller has any authority to agree on Seller’s behalf to any terms not set forth herein. As a part of the consideration for these Terms, the applicable provisions of Section 11 (Limitation of Liability) and Section 12 (Remedies) shall extend to and be enforceable by and for the benefit of Seller’s Suppliers.

  • SALE PRICE TERMS AND CONDITIONS. Any price accompanied by a “Valid thru” date on a given product information page is deemed to be a “Sale Price”. Sale Prices are only valid on qualifying items contained within orders submitted via www.solventdirect.com by 11:59 pm PST on the Valid thru date for the item; Sale Prices will not be honored in any other Solvent Direct venue or on orders processed via any other channel. Sale Prices on items added to your shopping cart but not submitted before 11:59 pm PST on the Valid thru date will not be honored, and your order will be processed at the effective price at the time your order is submitted. If you return any item purchased at a Sale Price, only the Sale Price of the item will be refunded. Shipping and handling charges will not be refunded. Sale Prices are only good while supplies last. Void where prohibited. If you violate any of the Solvent Direct Terms and Conditions, the Sale Price will be invalid, and you will be charged the effective price at the time your order is submitted. Solvent Direct reserves the right to cancel a sale price at any time.

  • Notice: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or p art of the applicant's income derives from any public assistance program; or because the applicant has, in good faith, exercised any right under the Consumer Credit Pro tection Act. The federal agency that administers compliance with the law concerning this credit is the Federal Trade Commission, Division of Credit Practices, 6e and Pennsylvania Avenue, NW, Washington, DC 20580.

  • SAFETY BULLETIN​​​

    • If it is necessary to transport Cylinders in your car or van, ensure that:

    • Cylinders are firmly secured;

    • Maximum ventilation is maintained in the area where Cylinder is stored (e.g., by keeping windows or storage compartments open); and

    • No unsecured items are stored beside Cylinders.

    • Read the product label to ensure that you have the proper product and have identified the potential hazards and precautions to be taken.

    • Solvent Direct has prepared a brochure summarizing the precautions and safe practices that should be used when handling Cylinder gases – ask for a free copy

  • Transporting Cylinders in cars or vans may be hazardous – Avoid if possible.

  • Solvent Direct delivers Cylinders – Please enquire about our delivery rates.

  • The best way to transport Cylinders is in an open truck.

  • FEES & POLICIES

    • Next Day Delivery cutoff time is 3pm one business day prior to delivery day.

      • Orders received after 3pm one day prior require $250 RUSH FEE for same or next day delivery.

      • Holdover Fee

        • 30 minute grace period included for driver at delivery site.

        •   $100 per 30 minutes​​ thereafter or reschedule fee of $100

  • Dry Ice Ordering & Bin Deposits
    • Dry Ice orders must be received by 3pm 1 business day prior to the desired delivery date. 

    • Bins - All dry ice bins require a $600 refundable bin deposit upon delivery of the first bin.

    • No deposit necessary for all drop and swap orders thereafter. 

    • All bins must be returned to Solvent Direct. 

    • Solvent Direct will not accept any bins or containers not provided by Solvent Direct. 

    • After 10 days dry ice bins will accrue rent of $7 per day. 

    • Deposit returns take 2 weeks to complete from date received and return payment will be processed through check.

  • Compressed Gas, Dewars & Compressed Gas Cylinders

    • Nitrogen, Compressed Nitrogen, Liquid Nitrogen Dewars and CO2 require 2 business day lead time for delivery. Cut off is 3pm 48 hours prior.

    • All cylinders require a $200 refundable deposit upon delivery.

    • All dewars require a $2000 refundable deposit upon delivery.

    • No deposit necessary for all drop and swap orders thereafter. 

    • All cylinders must be returned to Solvent Direct. 

    • Solvent Direct will not accept any cylinders or containers not provided by Solvent Direct. 

    • After 10 days Compressed Gas Cylinders will accrue rent of $7 per day. 

    • Deposit returns take 2 weeks to complete from date received and return payment will be processed through check.

    • Prepaid Deposits

    • When prepaying for a product or making an advance payment in order to lock fixed pricing, deposit is non-refundable.

    • LPG Cylinder Deposits & Inspections

    • Refundable deposits for Solvent Direct cylinders are $200 for LP239 and $150 for LP5 cylinders.​​

    • Acceptance of owned cylinders are at managements discretion and could require 14 day hold for cylinder inspection and camera scoping.

    • Cancellation & Redelivery Fees

    • Please understand that delivery times are limited. Cancellations must be received within 24 hours of delivery day.

    • Each cancelled delivery without 24 hour notice will incur a fee of $150 onto of regular delivery fee.

  • Order Cutoffs

    • All orders must be received by 3pm pst for next day delivery. 

    • Weekend delivery requests must be made by 3pm Thursday and are not guaranteed.

    • Orders are always welcome at www.solventdirect.com/order and will be confirmed the next business day.

  • Weekend Deliveries
    • Any delivery scheduled for the weekend (Saturday and Sunday) will require an additional fee of $150 in addition to regular delivery fee. 

    • Weekend pickup and will-call orders will require an additional $75 pick up fee.

    • In some cases including LN2, N2, CO2, and Dry Ice; weekend deliveries and will-call orders are not guaranteed for confirmation unless placed by 3pm Thursday.

  • Restocking Fee

    • ​ Any unopened, sealed, non-perishable item return requests must be made in writing to the account manager.

    •  Pending approval of account manager and further inspection by technician, approved returns will result in a fee totaling 30% of item Sale price.

    • Deposit returns take 2 weeks to complete from date received and return payment will be processed through check.

  • Discount Codes

    • Occasionally our sales team will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can applied to confirmed invoices.

    • Discount and promo codes are valid for retail priced items per the published price list.

    • Discount codes do not apply to volume discounted or sale items, price match guarantee items, collaborations, third party items, and equipment unless specified in the terms and conditions.

    • Discount codes do not apply to delivery fees, cylinder deposits, container deposits, bin deposits, taxes, fees or charges other than the cost of the product being sold.

    • Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment.

  • PRICE MATCH GUARANTEE - We won't be beat on price.​

    • We'll match the product prices of key competitors for immediately available products within 50 miles of our location.

  • Special considerations:

    •  At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped sold by our leading direct competitors.

    • We match our online and delivery prices on all purchases.

    • If we lower our in-store, online or app price during the return and exchange period, we will match our lower price, upon request.

    • Our Price Match Guarantee covers new items only. One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.

  • Our Price Match Guarantee does not cover:

    • The online prices of retailers not listed in the "Special considerations" section.    

    • Products shipped from or sold by third-party distributors.

    • Pricing only available to select groups of customers.

    • Any financing offers, bundle offers, items included in bundle offers, subscription services, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, Point of Sale Activation cards and items for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by us or a competitor.

  • Frequently Asked Questions

  • How do I request a price match from Solvent Direct?

    • Submit online using the price match guarantee icon with clear and legible copy of paid invoice from competitor. 

    • If no delivery charge is mentioned it is general business practice and industry standard the invoice was picked up or delivered by a 3rd party carrier and corresponding invoice or Bill of Lading will be required for price match. If delivery was included in the cost of goods sold the invoice must state ​

  • How do I show "proof" of price?

    • The best way to show proof of price is to provide a clear and legible copy of a current paid invoice for product of the same purity, grade, condition and quality including all associated taxes, fees and delivery charges. We may call the competitor to verify the lower price and availability of the item.

    • If no delivery charge is mentioned it is general business practice and industry standard the invoice was picked up or delivered by a 3rd party carrier and corresponding invoice or Bill of Lading will be required for price match. If delivery was included in the cost of goods sold the invoice must state ​this to be the case. ​

  • Do you match the price if it results in a price being below your cost on a product?

    • Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

  • Are competitors' services eligible for price matching?

    • No. Due to the differences in services being performed, we do not match competitors’ service prices. This includes, but is not limited to, services such as delivery and compliance services.

  • How does your price match policy apply to purchases made using Will Call Pickup?

    • If you purchase a new item at and if the item is offered at a lower price in at a distribution center or when you pick it up, you may request a price match. Some exclusions apply.]

  • How does your price match policy cover an item scheduled for delivery?

    • If we drop the price of an item we sold you at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-833-PURE-GAS (1-833-787-3427). Price matching cannot be processed in our stores or via email. If you see a lower price on our website or at our store near you, all conditions apply from our standard Price Match Guarantee.

  • What if the competitor does not have the item in stock or has limited quantities of the product?

    • Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if we have a product that is advertised as being limited in quantity it will not be eligible for price matching.

  • Is the price match policy different in Puerto Rico?

    • Yes. Solvent Direct Puerto Rico has their own Price Match Guarantee. The Solvent Direct Puerto Rico Price Match Guarantee terms are posted in Puerto Rico stores.

  • Do you price match "free gift with purchase" offers?

    • No. We do not price match "free gift with purchase" orders. This includes free items with purchase offers.

  • Do you price match offers with financing?

    • No. We do not match competitors' financing offers, or financing offers that differ between our stores and SolventDirect.com. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase. We also do not price match to a competitors' price that can only be received when using the competitor's credit card.

  • Do you match competitors' trade-in value and offers on trade-in products?

    • No. We do not match our competitors' trade-in value and offers on trade-in products.​

  • How does the Price Match Guarantee apply to coupons?

    • We do not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. We do not allow a coupon to be used on a product that has a price match.

  • How does the Price Match Guarantee apply to sales tax?

    • We match the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.​​​

  • Do you match prices for liquidation or going out of business sales?

    • No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from the Price Match Guarantee.

    • We may run tests of the Price Match Guarantee in select locations and may amend these terms at any time.

COVID-19 Order Processing/Shipping Guidelines

Due to the Coronavirus (COVID-19), order processing may take an additional day to process due to the high order volume and our limited staff. 

All shipments have the potential to be delayed due to circumstances out of our control and the high volume moving through our carriers network. SD (SolventDirect.com) will not be refunding or crediting shipping costs for any shipments delayed during this time.

We apologize for any inconveniences that this may cause you.

*If your order is meant to be delivered to a company please call and let the carrier know that your business is still open to ensure that they will attempt the delivery one your package. 

 

Below are the shipping carrier service updates regarding COVID-19:

UPS: 

The majority of our services continue with the same expected delivery time-frames our customers have come to expect.  While we have suspended our Service Guarantee in light of  overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.

FedEx:

Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in the U.S.

FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.

We’ve suspended Signature Required for most shipments.

USPS:

Domestic USPS service delivery windows are now being affected by the COVID-19 pandemic situation.

USPS Priority Mail and First Class Package Service two and three-day delivery windows will now be three and four days, respectively.

 

Order Processing

All new orders may take up to 1 business day from when placed to be processed and shipped. Any product that involves being built and/or tested (extractors, ovens, rotary evaporators, presses, CRC Column etc.) may require an additional 1-2 business day lead time. This totals a lead time of up to 3 business days for these products to ship. We will not ship out a product until it passes our safety testing.

Changes to orders after they have been placed – Due to high volume, customers have 1 hour from the time they place their order to make changes. This includes adding or removing items and combining multiple orders into 1 shipping charge. After this window, the customer’s order is in our warehouse for processing and we are not able to pull back those orders

Once the product is built, tested, and passes it's testing it will be shipped out with the type of shipping that was chosen by the customer. (Please Read Below)

 

 

SD Shipping Guidelines

  • USPS 1st Class - 15 oz or less: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.

  • USPS Priority -- 1LB and up: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.

  • FedEx – Hazardous Material cannot be sent internationally via FedEx.

  • LTL Freight -- 3 Tanks or more of solvent, any items that are marked as such in the product description, any order that totals 95LBS or more, or that SD deems should ship freight to limit potential shipping damage to the item.

  • SD Freight -- ??

If the incorrect shipping option(s) are chosen by the customer that does not follow these guidelines, SD reserves the right to call the customer and collect further funds for the proper shipping method needed to ship the order out (at our discretion).

Shipping Options include liftgate service for freight, if this service is not selected the customer will be required to pay the service fee. ($45 US Customer/$140 Canada)

*USPS Priority Mail is not a guaranteed service. If you need your items shipped with an expedited method (Overnight, 2-Day, or 3-Day) please choose a FedEx or UPS option. No refunds will be given for shipments that are shipped USPS Priority Mail and are delayed.

 

 

Shipment Reroutes

An order that is placed with incorrect shipping information and requires an address change will be charged a reroute fee and any additional shipping charges that may apply. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.

 

 

Orders Containing Ethanol

All orders that are placed with Ethanol 200 Proof will require an End Use Agreement form filled out and sent back to us with a copy of both the Bill to and Ship to (if different) Driver’s License, State ID, or Passport. All customers repeating an order containing ethanol will be required to resubmit this information prior to your order shipping. If this requested information is not provided within 5 business days, the order will be canceled and refunded in full.

Import Duties And Taxes

For international customers, it is the sole responsibility of the customer to pay associated duties, taxes, and brokerage fees. In the event the customer refuses to pay these fees, the shipping carrier will return the package(s) to our facility at the shipping expense of the customer. For details on international shipping and additional information please contact us by phone or email.

 

 

Canadian Customers With The Option To Use UPS

  • Note: We are part of the UPS e-Tailer Brokerage Program for individuals to lower the consumer brokerage fees (Excludes Business Addresses). For details on shipping and brokerage fees please contact our customer support.

  • UPS will charge Canadian customers a brokerage fee upon arrival.

 

 

International Customers

  • Note:Those who refuse to pay duties, taxes, and brokerage will result in the package being returned to our facility and the return shipping charges will be withheld from your refund.*

  • USPS, FedEx, and UPS DO NOT include duties and taxes for international customers. Customers receiving a package will need to pay brokerage fees, duties, and taxes to accept the package.

*Return shipping charges may total equal or more than the purchased items, in this event no refund will be given.

 

 

PO Box

If we are provided a PO box, we will ship your parcel with USPS Parcel Select mail, which is 2-9 business days at least, unless priority postal services (not guaranteed) are selected and paid for.

To prevent shipping issues, any address that is provided with a PO box number may be shipped with the US Postal Service regardless of the carrier that is chosen at checkout.

UPS and FedEx do not deliver to most boxes and/or PO Boxes; therefore we reserve the right to ship via US Postal Service. If we must change the carrier and ship with USPS as a result of using a box or PO box, additional funds will likely be required. PO boxes are 2x more expensive to ship to than a standard physical address. These decisions are at our discretion.

Hazardous Materials cannot be shipped to a PO box. (USPS Priority Mail, FedEx Smart Post® or UPS SurePost®)

FedEx SmartPost® and UPS SurePost® arrive via the US Postal Service, this service may not be available in your area. If this is the case a standard ground method will be chosen for you.

 

 

Signature Is REQUIRED For The Following:

  • • Orders over $400 (or local currency equivalent, including shipping and tax) or more, it will have signature confirmation of delivery. (At our discretion)

  • • All Solvents, Alcohols or Lab Chemicals (Adult Signature over 21yrs of age

  • • Delivery to a business/company.

  • • Delivery to an apartment, suit, or unit.

  • • All expedited orders.

*If the customer chooses to use FedEx Delivery Manager®, UPS My Choice® or USPS Informed Delivery to waive/digitally sign a signature, SD is no longer responsible for damages/delivery of this shipment.

 

 

PayPal EChecks:

Any payment made through PayPal eChecks to SD may take up to 3-6 business days to clear the bank. Until then SD WILL NOT ship any items or provide any services to the customer (This is the guideline provided by PayPal https://www.paypal.com/selfhelp/article/FAQ3265). When using PayPal eChecks the customer acknowledges this time period for the check to clear. If you don’t want to wait 3-6 business days to receive the eCheck, you can cancel it by clicking Cancel Payment under the transaction details. (Note: Expedited shipping DOES NOT affect this 3-6-day period for the check to clear and will not be refunded to the customer.)

 

 

Shipping Hours:

Our shipping hours are Monday to Friday 9 AM to 2 PM CST. Orders that are chosen for expedited shipping after 1:30pm (Express, Next Day Air, Overnight, 2nd Day Air, etc.) will not ship until the following business day. This does not include products that are required to be built and tested before shipment. Any product that needs to be built and tested (extractors, ovens, presses, rotary evaporators, etc.) will ship the next business day after their initial 1-3 business day lead time in the shipping option that was chosen.

Note:Next Day Shipping is next BUSINESS DAY and does not include weekends.

 

 

Verifications

SD reserves the right to request further information for order payment verification. Our verification software may take 1 business day to review your payment information, this will delay expedited shipping options. If our verification software shows discrepancies, we will require further information (alternative email, phone number etc.). Each inquiry for additional information can add an additional business day to your order processing time. In the event that the additional verification information is not accepted into our software we will require our *Verification Form* to be filled out and sent back to us with a copy of the ID of the customer that the order is billed to.

We reserve the right to call any customer for order verification as we see fit.

If the customer does not verify their order within 5 business days after the initial contact from SD, we will cancel the order and issue a full refund to the customer

 

 

Carrier Disclaimers

SD is NOT responsible for any package being delayed by the carrier due to adverse w

eather conditions, uncontrollable circumstances, or an act of god and will not refund the cost of shipping.

Any of the above listed situations can cause multiple day delay on shipments.

 

 

Guaranteed shipments are suspended for the Holidays:

  • FedEx Ground and Freight - Dec. 18th- Dec. 24th

  • UPS Ground - Nov. 26th- Dec. 24th

  • UPS Freight - Dec 17th- Dec. 28th.

  • As a result of the COVID-19 pandemic, on March 27, UPS suspended all guaranteed services until further notice. This included LTL Guaranteed, LTL No-Fee Guarantee, LTL Guaranteed AM, Trade Show Services, Standard LTL with UPS Brokerage Guaranteed, and Standard LTL with UPS Customs Brokerage No-Fee Guarantee. The suspension affected all geographies that offer the Guaranteed Service (US, US-CA, US-MX).

 

 

Freight Orders

Items that are shipped via motor freight will be shipped by SD’s carrier of choice.

If an order includes multiple items and the order includes an item that must ship via ground freight, then the entire order will be shipped together via freight including the small pack items.

A valid phone number IS REQUIRED for the order to ship, otherwise, the freight carrier cannot contact you for a delivery setup window. Freight time is 2-7 business days: West Coast 5-7 days, Midwest 2-3 days, East Coast 3-4 days.

 

 

Butane/Propane/Solvent Shipping Policy

Due to FAA regulations, solvent, alcohols, and lab chemicals cannot be safely transported via means other than ground. Any order that contains solvent, alcohol, or lab chemicals will not be shipped in an expedited fashion. If an order with solvent is combined with any other items and chosen to be expedited, that entire order will ship via Ground/Freight. We will not split up any orders and ship them separately. If a customer is wanting to expedite specific items and order solvent, 2 separate orders (1 for the solvent and 1 for the expedited items) will need to be placed in order to do so.

Solvents do not ship to Hawaii, Puerto Rico, or any other US Territory outside of the contiguous 48 States.

Shipping solvent to Alaska may ONLY ship via freight and will be required to travel through Canada.

All sales are final on items qualified as hazardous material, including solvent, alcohol, and lab chemicals. We cannot accept returns due to hazardous material shipping regulations.

We have this policy in place to ensure safety when transporting solvents, and to prevent any issues with shipping for our customers.