ORDER REQUIREMENTS, TERMS, CONDITIONS & PRIVACY POLICY

ORDER SUBMISSIONS

Orders can be placed through our website or by calling/texting 1-833-PURE-GAS. To qualify for next-day service, order confirmations must be made by 3 PM local time, one business day before delivery or pickup. Some regions require longer lead times and pickups by appointment only. Contact your sales advisor for more information.

ORDER CONFIRMATIONS

All orders must be confirmed by 3 PM local time to qualify for next-day service. Confirmations should include:

• Delivery day, time, address, and any limitations.

• Receiving hours, contact person, and phone number.

• Details about empty returns.

• Payment method (credit card, wire transfer, check) cleared before order confirmation.

• Inventory verification.

For weekend deliveries, requests must be confirmed by 3 PM Thursday. Some products, like dry ice, may require advanced lead times for quality assurance. Please check with your local representative.

DELIVERY REQUESTS & APPOINTMENT FEES

Special delivery requests, including time constraints, appointments, and weekend deliveries, must be confirmed by 3 PM local time one business day before. Weekend deliveries incur a $250 fee.

PAYMENT METHODS

We accept the following payment methods:

• Cash: Accepted by drivers upon delivery and at will call locations.

• Checks/Money Orders: Must clear by 3 PM local time one business day before delivery.

• Credit Card: Payments must be received by 3 PM local time one business day before dispatch. A 3.75% processing fee applies.

• ACH & Wire Transfers: Must post to our account by 3 PM local time one business day before dispatch. No fees apply.

• Zelle/PayPal: Payments must be posted by 3 PM local time one business day before dispatch (PayPal fees: 3.75%).

• Credit Terms: Not available.

CANCELLATION & RE-DELIVERY FEES

• Cancellations made within 24 hours of the delivery day incur a $150 fee, plus the regular delivery fee.

• A $150 re-delivery fee applies for missed or canceled deliveries.

WEEKEND DELIVERIES

Weekend deliveries (Saturday and Sunday) have a $150 additional fee and are based on availability. Weekend pickups incur a $75 fee. Orders, including certain products (e.g., LN2, N2, CO2, Dry Ice), must be confirmed by 3 PM Thursday.

FEES & POLICIES

• Standard delivery fees are $100 per hour of travel.

• Orders placed after 3 PM local time one day prior may incur a $250 rush fee, subject to availability.

• A $100 fee applies for every 30 minutes beyond a 30-minute grace period at the delivery site.

PRODUCT-SPECIFIC REQUIREMENTS

• Dry Ice: Orders must be received by 3 PM local time one business day before. A $600 refundable deposit is required for bins, which will accrue a $7/day rental fee after 10 days.

• Compressed Gas, Dewars & Cylinders: Deposits vary by product and must be returned to Solvent Direct. Cylinders not returned within 10 days will accrue rent of $7/day.

LPG CYLINDER DEPOSIT RETURNS & INSPECTION POLICIES

Refundable deposits for LPG cylinders are $300 (LP239) and $150 (LP5). Accepting non-Solvent Direct cylinders is at management's discretion and requires a 14-day inspection period.

PREPAID DEPOSITS

Deposits for prepayment to lock in pricing are non-refundable.

RESTOCKING FEE

Returned items must be unopened, sealed, non-perishable, and requested in writing. A 30% restocking fee applies. Management reserves the right to deny credit based on product condition, expiration, and storage.

DISCOUNT CODES

Discounts apply only to retail-priced items and do not include volume discounts, third-party items, or specific brands with minimum advertised pricing. Promo codes may be suspended or revoked at any time.

TEXT MESSAGE TERMS & CONDITIONS

By opting in to Solvent Direct's Text Message Service, you agree to receive text messages, including marketing content. Message and data rates may apply. To opt out, reply "STOP" or contact us at 1-833-787-3427.

PRICE MATCH GUARANTEE

We match prices from key competitors for immediately available products with identical service within 50 miles of our nearest location. Exclusions apply to special offers, bundles, financing, third-party items, and clearance products. For complete details and conditions, visit our website.

SHIPPING POLICY

Due to COVID-19 and other factors, order processing may be delayed. We do not refund shipping costs for delays. Certain items, including hazardous materials, are subject to specific shipping requirements and restrictions. For detailed information, please review the shipping guidelines on our website.

 

Privacy Policy — Key Highlights

We know that privacy policies are often written by lawyers for lawyers. So, we’ve created this summary to provide you with a clear and transparent overview of our Privacy Policy. However, please remember that the complete, legally binding version of our Privacy Policy is provided below. If you're a California resident, please also review the specific terms required under California law on our California Privacy Rights page.

Our Commitment to Privacy

At Solvent Direct, our mission is to streamline the delivery of lab supplies. We collect, use, and share your personal information solely for that purpose. Importantly, we do not sell your personal information to anyone else as "selling" is traditionally defined.

What is Personal Information?

“Personal information” refers to any data that identifies, or can reasonably be linked to, a specific individual (a real, named person). When we refer to “information” in this summary, it includes all types of information, including personal information.

How We Collect Information

We may collect information about you in three ways:

Directly from You: This could happen when you interact with our personnel in person (at our retail stores or during in-home visits) or when you provide information through our digital platforms (like our website or mobile apps).

By Observing Behavior: We may gather information by observing your interactions, both in-person (e.g., through security cameras at our retail stores) and online (e.g., tracking your activities on our websites or apps).

From Third Parties: We may also receive information about you from independent third parties.

How We Use Your Information

We use your information to deliver a great experience with Solvent Direct. For example, this includes fulfilling your orders, providing services, optimizing our digital platforms, or maintaining our My Solvent Direct® program.

We also use information to protect you, Solvent Direct, and others from fraud, hackers, and other malicious actors. Additionally, we may use your information to develop and market new products or services that we believe will interest you.

How We Share Your Information

Publicly Shared Information: If you post content in a public forum on our digital properties, it can be viewed by anyone.

Sharing with Partners and Suppliers: We may share your personal information with suppliers or business partners to fulfill your requests or execute our contracts with you. These partners are bound by agreements to use your information only in support of Solvent Direct.

For Legal Reasons: We may share your personal information to enforce our legal rights, comply with legal requirements, or protect Solvent Direct or others from harm.

Within Our Corporate Family: Solvent Direct is made up of multiple entities, and personal information may be shared within the Solvent Direct family. If one of these entities is acquired by or merges with a third party, personal information may be shared with that third party, subject to applicable privacy policies.

Have Questions?

We’re here to help! If you have any questions about our privacy practices, please feel free to contact us:

Phone: 1-833-787-3427

Email: sales@solventdirect.com

Mail: Solvent Direct, Inc., Attn: Customer Care/Privacy, 2711 N Sepulveda Blvd, #237, Manhattan Beach, CA 90266

We know this is a lot of information, even in summary form. The full Privacy Policy follows, but we hope this summary helps clarify our approach to protecting your privacy. For California residents, specific language and definitions are provided on our California Privacy Rights page.