ORDER REQUIREMENTS, TERMS, CONDITIONS & PRIVACY POLICY

ORDER SUBMISSIONS

Order submissions can be made at www.solventdirect.com/order or by calling or texting 1-833-PURE-GAS

Once your quote or invoice is approved, the order must be confirmed for dispatch. Confirmations must be made by 3PM local time one business day prior to the delivery or will call to qualify for next day service.

Please note some regions require longer lead times and will call pickup orders by appointment only. Please contact your sales advisor for more details.

 

​​​ORDER CONFIRMATIONS 

All orders must be confirmed by 3pm local time to qualify for next day delivery or will call pickup.

Order Confirmations must be confirmed with the following information:​

Delivery - day, time, address, limitations

Receiving - hours, contact person and phone

Empties - how many, how much

Payment Method - Credit cards, Wire Transfers, Checks must be received prior to order confirmation. Please see payment details above.

Inventory - inventory has been confirmed and noted in details

Weekend delivery requests must be confirmed by 3pm Thursday and are based on availability.

In some markets, dry ice orders and other perishable items require advanced lead times in order to produce fresh, high quality products for competitive pricing. Please inquire with your local representative for details.

DELIVERY SPECIAL REQUESTS & APPOINTMENT FEES

Special requests, delivery appointments, time constraints, appointment requests and weekend deliveries ($250 fee) must be confirmed with your supply specialist by 3PM local time one business day prior to your order fulfillment.

 

PAYMENT METHODS

Here at Solvent Direct we strive to make your ordering and fulfillment process as streamlined as possible. Please find the below list of acceptable forms of payment.

CASH - Our drivers accept cash payments on delivery and at will call locations.

CHECK - Checks must be received and cleared by the bank by 3pm 1 business day prior to dispatching delivery.

CREDIT CARD - We accept all major credit cards. We can provide one-time payment links per transaction or we can establish an ongoing credit card authorization account by filling out our credit card authorization form found at www.solventdirect.com/cc. Please note credit card payments must be received prior to confirmation one business day prior by 3pm local time. 3.75% processing fee.

ACH - ACH payments must post to Solvent Direct bank account by 3pm one business day prior to dispatching delivery. No applicable fees.

WIRE TRANSFER - Wire payments must post to Solvent Direct bank account by 3pm one business day prior to dispatching delivery. No applicable fees.

ZELLE - Zelle payments must post to Solvent Direct bank account by 3pm one business day prior to dispatching delivery. No applicable fees.

PAYPAL - Paypal must post to Solvent Direct account by 3pm one business day prior to dispatching delivery. 3.75% processing fee.

CREDIT TERMS - We do not offer terms.

FEES & POLICIES

Fleet delivery fees are typically $100 for every hour of travel to a customer location. There is no return fee.

Orders received after 3pm one day prior require $250 RUSH FEE for same or next day delivery. Rush orders are based on availability only.

Holdover Fee - ​30 minute grace period included for driver at delivery site. There is a fee of $100 per 30 minutes​​ thereafter or reschedule fee of $100

​​

DRY ICE ORDERING

Dry ice sublimates at a rate of 3-6% per day and we do our best to deliver the freshest dry ice at the lowest prices possible. For this reason, dry ice production varies by region. 

Dry Ice orders must be received by 3pm 1 business day prior to the desired delivery date. 

All dry ice bins require a $600 refundable bin deposit upon delivery of the first bin.

All bins must be returned to Solvent Direct and Solvent Direct will not accept any bins or containers not provided by Solvent Direct. After 10 days dry ice bins will accrue rent of $7 per day. 

Deposit returns take 2 weeks to complete from date received and return payment will be processed through check.​

 

COMPRESSED GAS, DEWARS & CYLINDERS

Nitrogen, Compressed Nitrogen, Liquid Nitrogen Dewars and CO2 require varying lead times per region. Please contact your supply specialist for more details.

All LP cylinders require a $200 refundable deposit upon delivery.

All dewars require a $2000 refundable deposit upon delivery.

All cylinders must be returned to Solvent Direct. Solvent Direct will not accept any cylinders or containers not provided by Solvent Direct. After 10 days Compressed Gas Cylinders will accrue rent of $7 per day. 

Deposit returns take 2 weeks to complete from the date received and return payment will be processed through check.

 

PREPAID DEPOSITS

When prepaying for a product or making an advance payment in order to lock fixed pricing, deposit is non-refundable.

 

LPG CYLINDER DEPOSIT RETURNS AND INSPECTION POLICIES

Refundable deposits for Solvent Direct cylinders are $200 for LP239 and $150 for LP5 cylinders.​​​

Acceptance of owned cylinders are at management's discretion and require 14 day hold for cylinder inspection and camera scoping. Please mark down your cylinder serial numbers for your records.

 

CANCELLATION & RE-DELIVERY FEES

Cancellations must be received within 24 hours of delivery day or a $150 cancellation fee will be assessed in addition to your regular delivery fee.

$150 Re-delivery fee may be applied for missed or cancelled deliveries. 

​​welcome at www.solventdirect.com/order and will be confirmed the next business day.

WEEKEND DELIVERIES

Any delivery scheduled for the weekend (Saturday and Sunday) will require an additional fee of $150 in addition to regular delivery fee and are based on availability.

Weekend pickup and will-call orders will require an additional $75 pick up fee and are based on availability.

In some cases including LN2, N2, CO2, and Dry Ice; weekend deliveries and will-call orders are not guaranteed for confirmation unless placed by 3pm Thursday.

​​

RESTOCKING FEE

​Any unopened, sealed, non-perishable item return requests must be made in writing to the account manager and are subject to a 30% restocking fee.

Pending approval of the account manager and further inspection by quality control. Management reserves the right to deny returns for any reason to maintain quality control. Common reasons for denial are condition of product, expiration date of product, temperature of storage and/or consistency of product.

Deposit returns take 2 weeks to complete from the date of management approval.

Discount Codes​

Discount and promo codes are valid for retail priced items per the published price list.

Discount codes do not apply to volume discounted or sale items, price match guarantee items, collaborations, third party items, and equipment unless specified in the terms and conditions.

Media Bros has MAP pricing and do not allow discounts. As a preferred vendor and master distributor, we must abide by these policies that prevent us from applying discounts or member codes to Media Bros products. Please inquire for details. 

Discount codes do not apply to delivery fees, cylinder deposits, container deposits, bin deposits, taxes, fees or charges other than the cost of the product being sold.

Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment.

Occasionally our sales team will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can applied to confirmed invoices.

Solvent Direct Text Message Terms & Conditions

By “Opting In” to or using a Solvent Direct “Text Message Service” (both terms defined below), you accept these Terms & Conditions and agree to resolve disputes with Solvent Direct through binding arbitration (and with very limited exceptions, not in court), and you waive any right to participate in class actions, all as detailed in the “Disputes” section below.

Definitions

  • “Text Message Service” includes any arrangement or situation in which Solvent Direct sends (or indicates that it may send, or receives a request that it send) one or more text messages.

  • “Opting In,” “Opt In” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise consenting to receive one or more text messages.

  • “Solvent Direct” means Solvent Direct, Inc and its affiliates and subsidiaries.

Opting In

By Opting In to a Text Message Service:

  • You authorize Solvent Direct to use autodialer or non-autodialer technology to send text messages to the cell phone number associated with your Opt-In (i.e., the number listed on the Opt-In form or instructions, or, if none, the number from which you send the Opt-In, or, if none, the number on file for the account associated with your Opt-In). You also authorize Solvent Direct to include marketing content in any such messages. You do not have to Opt In or agree to Opt In as a condition of purchase.

  • You are signing your Opt-In to the Text Message Service.

  • You confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to Opt In.

  • You consent to the use of an electronic record to document your Opt-In. To withdraw that consent, request a free paper or email copy of the Opt-In, or to update our records with your contact information, please call 1-833-787-3427. To view and retain an electronic copy of these Terms & Conditions or the rest of your Opt-In, you will need (i) a device (such as a computer or cell phone) with internet access, and (ii) either a printer or storage space on such device. For an email copy, you’ll also need an email account you can access from the device, along with a browser or other software that can display the emails. These Terms & Conditions still will apply if you withdraw the consent mentioned above or opt out of the Text Message Service.


After Opting In, in addition to the main messages the service offers, you may receive one or more welcome messages or administrative messages, such as (in some cases) a request to confirm your Opt-In.
 

About the Text Message Services and Opting Out

Message and data rates may apply. Unless otherwise noted, Text Message Services send multiple, recurring messages. Solvent Direct may terminate any Text Message Service or your participation in it at any time with or without notice, including, for example, before you have received any or all messages that you otherwise would have received, but these Terms & Conditions still will apply. 

You consent to the handling of your information as described in the terms and conditions. To contact Solvent Direct customer service, call 1-833-787-3427. You must be 18 years of age or older (except Alabama and Nebraska, where you must be 19 years of age or older).

Disputes

Any dispute or claim arising out of or relating in any way to a Text Message Service will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to these Conditions of Use.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE ANY DISPUTES OR CLAIMS. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY. ALTHOUGH REVIEW IS LIMITED, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS WOULD BE AVAILABLE IN COURT, AND MUST ENFORCE THE SAME LIMITATIONS STATED IN THESE CONDITIONS OF USE AS A COURT WOULD.

To begin an arbitration proceeding, you must send a demand to the American Arbitration Association (AAA) describing your claim and serve a copy of the demand on our registered agent CT Corporation System, Inc., 100 South Fifth Street, Suite 1075, Minneapolis, MN 55402. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and the form for filing an arbitration claim are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees (but not any attorney's fees) for claims totaling less than $10,000 unless the arbitrator determines your claims are frivolous. Likewise, Solvent Direct will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed upon location.

We each agree that any dispute resolution proceedings of any nature or in any forum will be conducted only on an individual basis and not in a class, consolidated or representative action. This means that you may not purport to act on behalf of a class or any other person. Likewise, an arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial, unless such waiver is unenforceable. This means that any claim would be decided by a judge, not a jury.

We also both agree that you or we may bring suit in court to seek to enjoin infringement or other misuse of intellectual property rights.

Applicable Law

THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF MINNESOTA), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS & CONDITIONS AND APPLY TO ANY DISPUTES OR CLAIMS AGAINST SOLVENT DIRECT ARISING OUT OF OR RELATING IN ANY WAY TO ANY SOLVENT DIRECT TEXT MESSAGE SERVICE.

PRICE MATCH GUARANTEE - We won't be beat on price.​

We'll match the product prices of key competitors for immediately available products with the same type of service located within 50 miles of our nearest branch location.

Special considerations:

At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped sold by our leading direct competitors.

We match our online and delivery prices on all purchases.

If we lower our in-store, online or app price during the return and exchange period, we will match our lower price, upon request.

Our Price Match Guarantee covers new items only. One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.

Our Price Match Guarantee does not cover:

The online prices of retailers not listed in the "Special considerations" section.    

Products shipped from or sold by third-party distributors.

Pricing only available to select groups of customers.

Any financing offers, bundle offers, items included in bundle offers, subscription services, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, items included in gift card offers, Point of Sale Activation cards and items for sale the Sunday before Thanksgiving Day through the Monday after Thanksgiving, whether offered by us or a competitor.

Frequently Asked Questions

How do I request a price match from Solvent Direct?

Submit online using the price match guarantee icon with clear and legible copy of paid invoice from competitor. 

If no delivery charge is mentioned it is general business practice and industry standard the invoice was picked up or delivered by a 3rd party carrier and corresponding invoice or Bill of Lading will be required for price match. If delivery was included in the cost of goods sold the invoice must state ​

How do I show "proof" of price?

The best way to show proof of price is to provide a clear and legible copy of a current paid invoice for product of the same purity, grade, condition and quality including all associated taxes, fees and delivery charges. We may call the competitor to verify the lower price and availability of the item.

If no delivery charge is mentioned it is general business practice and industry standard the invoice was picked up or delivered by a 3rd party carrier and corresponding invoice or Bill of Lading will be required for price match. If delivery was included in the cost of goods sold the invoice must state ​this to be the case. ​

Do you match the price if it results in a price being below your cost on a product?

Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, we do not match competitors’ service prices. This includes, but is not limited to, services such as delivery and compliance services.

How does your price match policy apply to purchases made using Will Call Pickup?

If you purchase a new item at and if the item is offered at a lower price in at a distribution center or when you pick it up, you may request a price match. Some exclusions apply.]

How does your price match policy cover an item scheduled for delivery?

If we drop the price of an item we sold you at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-833-PURE-GAS (1-833-787-3427). Price matching cannot be processed in our stores or via email. If you see a lower price on our website or at our store near you, all conditions apply from our standard Price Match Guarantee.

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if we have a product that is advertised as being limited in quantity it will not be eligible for price matching.

Is the price match policy different in Puerto Rico?

Yes. Solvent Direct Puerto Rico has their own Price Match Guarantee. The Solvent Direct Puerto Rico Price Match Guarantee terms are posted in Puerto Rico stores.

Do you price match "free gift with purchase" offers?

  •  

No. We do not price match "free gift with purchase" orders. This includes free items with purchase offers.

Do you price match offers with financing?

No. We do not match competitors' financing offers, or financing offers that differ between our stores and SolventDirect.com. But you can buy a product, get a price match, and still use our low or no interest financing plans on your original purchase. We also do not price match to a competitors' price that can only be received when using the competitor's credit card.

Do you match competitors' trade-in value and offers on trade-in products?

No. We do not match our competitors' trade-in value and offers on trade-in products.​

How does the Price Match Guarantee apply to coupons?

We do not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. We do not allow a coupon to be used on a product that has a price match.

How does the Price Match Guarantee apply to sales tax?

We match the pre-tax price. We do not take sales tax into consideration for price match purposes. We will not override sales tax to match a competitor’s price.​​​

Do you match prices for liquidation or going out of business sales?

No. Items in a liquidation or going out of business sale are clearance items. Clearance items are excluded from the Price Match Guarantee.

We may run tests of the Price Match Guarantee in select locations and may amend these terms at any time.

COVID-19 Order Processing/Shipping Guidelines

Due to the Coronavirus (COVID-19), order processing may take an additional day to process due to the high order volume and our limited staff. 

All shipments have the potential to be delayed due to circumstances out of our control and the high volume moving through our carriers network. SD (SolventDirect.com) will not be refunding or crediting shipping costs for any shipments delayed during this time.

We apologize for any inconveniences that this may cause you.

*If your order is meant to be delivered to a company please call and let the carrier know that your business is still open to ensure that they will attempt the delivery one your package. 

 

Below are the shipping carrier service updates regarding COVID-19:

UPS: 

The majority of our services continue with the same expected delivery time-frames our customers have come to expect.  While we have suspended our Service Guarantee in light of  overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.

FedEx:

Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in the U.S.

FedEx has suspended our money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice.

We’ve suspended Signature Required for most shipments.

USPS:

Domestic USPS service delivery windows are now being affected by the COVID-19 pandemic situation.

USPS Priority Mail and First Class Package Service two and three-day delivery windows will now be three and four days, respectively.

 

Order Processing

All new orders may take up to 1 business day from when placed to be processed and shipped. Any product that involves being built and/or tested (extractors, ovens, rotary evaporators, presses, CRC Column etc.) may require an additional 1-2 business day lead time. This totals a lead time of up to 3 business days for these products to ship. We will not ship out a product until it passes our safety testing.

Changes to orders after they have been placed – Due to high volume, customers have 1 hour from the time they place their order to make changes. This includes adding or removing items and combining multiple orders into 1 shipping charge. After this window, the customer’s order is in our warehouse for processing and we are not able to pull back those orders

Once the product is built, tested, and passes it's testing it will be shipped out with the type of shipping that was chosen by the customer. (Please Read Below)

 

 

SD Shipping Guidelines

USPS 1st Class - 15 oz or less: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.

USPS Priority -- 1LB and up: NO Extractors, NO Solvent, NO Alcohol, and NO Lab Chemicals.

FedEx – Hazardous Material cannot be sent internationally via FedEx.

LTL Freight -- 3 Tanks or more of solvent, any items that are marked as such in the product description, any order that totals 95LBS or more, or that SD deems should ship freight to limit potential shipping damage to the item.

SD Freight -- ??

If the incorrect shipping option(s) are chosen by the customer that does not follow these guidelines, SD reserves the right to call the customer and collect further funds for the proper shipping method needed to ship the order out (at our discretion).

Shipping Options include liftgate service for freight, if this service is not selected the customer will be required to pay the service fee. ($45 US Customer/$140 Canada)

*USPS Priority Mail is not a guaranteed service. If you need your items shipped with an expedited method (Overnight, 2-Day, or 3-Day) please choose a FedEx or UPS option. No refunds will be given for shipments that are shipped USPS Priority Mail and are delayed.

 

 

Shipment Reroutes

An order that is placed with incorrect shipping information and requires an address change will be charged a reroute fee and any additional shipping charges that may apply. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.

 

 

Orders Containing Ethanol

All orders that are placed with Ethanol 200 Proof will require an End Use Agreement form filled out and sent back to us with a copy of both the Bill to and Ship to (if different) Driver’s License, State ID, or Passport. All customers repeating an order containing ethanol will be required to resubmit this information prior to your order shipping. If this requested information is not provided within 5 business days, the order will be canceled and refunded in full.

Import Duties And Taxes

For international customers, it is the sole responsibility of the customer to pay associated duties, taxes, and brokerage fees. In the event the customer refuses to pay these fees, the shipping carrier will return the package(s) to our facility at the shipping expense of the customer. For details on international shipping and additional information please contact us by phone or email.

 

 

Canadian Customers With The Option To Use UPS

Note: We are part of the UPS e-Tailer Brokerage Program for individuals to lower the consumer brokerage fees (Excludes Business Addresses). For details on shipping and brokerage fees please contact our customer support.

UPS will charge Canadian customers a brokerage fee upon arrival.

 

 

International Customers

Note:Those who refuse to pay duties, taxes, and brokerage will result in the package being returned to our facility and the return shipping charges will be withheld from your refund.*

USPS, FedEx, and UPS DO NOT include duties and taxes for international customers. Customers receiving a package will need to pay brokerage fees, duties, and taxes to accept the package.

*Return shipping charges may total equal or more than the purchased items, in this event no refund will be given.

 

 

PO Box

If we are provided a PO box, we will ship your parcel with USPS Parcel Select mail, which is 2-9 business days at least, unless priority postal services (not guaranteed) are selected and paid for.

To prevent shipping issues, any address that is provided with a PO box number may be shipped with the US Postal Service regardless of the carrier that is chosen at checkout.

UPS and FedEx do not deliver to most boxes and/or PO Boxes; therefore we reserve the right to ship via US Postal Service. If we must change the carrier and ship with USPS as a result of using a box or PO box, additional funds will likely be required. PO boxes are 2x more expensive to ship to than a standard physical address. These decisions are at our discretion.

Hazardous Materials cannot be shipped to a PO box. (USPS Priority Mail, FedEx Smart Post® or UPS SurePost®)

FedEx SmartPost® and UPS SurePost® arrive via the US Postal Service, this service may not be available in your area. If this is the case a standard ground method will be chosen for you.

 

 

Signature Is REQUIRED For The Following:

• Orders over $400 (or local currency equivalent, including shipping and tax) or more, it will have signature confirmation of delivery. (At our discretion)

• All Solvents, Alcohols or Lab Chemicals (Adult Signature over 21yrs of age

• Delivery to a business/company.

• Delivery to an apartment, suit, or unit.

• All expedited orders.

*If the customer chooses to use FedEx Delivery Manager®, UPS My Choice® or USPS Informed Delivery to waive/digitally sign a signature, SD is no longer responsible for damages/delivery of this shipment.

 

 

PayPal EChecks:

Any payment made through PayPal eChecks to SD may take up to 3-6 business days to clear the bank. Until then SD WILL NOT ship any items or provide any services to the customer (This is the guideline provided by PayPal https://www.paypal.com/selfhelp/article/FAQ3265). When using PayPal eChecks the customer acknowledges this time period for the check to clear. If you don’t want to wait 3-6 business days to receive the eCheck, you can cancel it by clicking Cancel Payment under the transaction details. (Note: Expedited shipping DOES NOT affect this 3-6-day period for the check to clear and will not be refunded to the customer.)

 

 

Shipping Hours:

Our shipping hours are Monday to Friday 9 AM to 2 PM CST. Orders that are chosen for expedited shipping after 1:30pm (Express, Next Day Air, Overnight, 2nd Day Air, etc.) will not ship until the following business day. This does not include products that are required to be built and tested before shipment. Any product that needs to be built and tested (extractors, ovens, presses, rotary evaporators, etc.) will ship the next business day after their initial 1-3 business day lead time in the shipping option that was chosen.

Note:Next Day Shipping is next BUSINESS DAY and does not include weekends.

 

 

Verifications

SD reserves the right to request further information for order payment verification. Our verification software may take 1 business day to review your payment information, this will delay expedited shipping options. If our verification software shows discrepancies, we will require further information (alternative email, phone number etc.). Each inquiry for additional information can add an additional business day to your order processing time. In the event that the additional verification information is not accepted into our software we will require our *Verification Form* to be filled out and sent back to us with a copy of the ID of the customer that the order is billed to.

We reserve the right to call any customer for order verification as we see fit.

If the customer does not verify their order within 5 business days after the initial contact from SD, we will cancel the order and issue a full refund to the customer

 

 

Carrier Disclaimers

SD is NOT responsible for any package being delayed by the carrier due to adverse w

eather conditions, uncontrollable circumstances, or an act of god and will not refund the cost of shipping.

Any of the above listed situations can cause multiple day delay on shipments.

 

 

Guaranteed shipments are suspended for the Holidays:

FedEx Ground and Freight - Dec. 18th- Dec. 24th

UPS Ground - Nov. 26th- Dec. 24th

UPS Freight - Dec 17th- Dec. 28th.

As a result of the COVID-19 pandemic, on March 27, UPS suspended all guaranteed services until further notice. This included LTL Guaranteed, LTL No-Fee Guarantee, LTL Guaranteed AM, Trade Show Services, Standard LTL with UPS Brokerage Guaranteed, and Standard LTL with UPS Customs Brokerage No-Fee Guarantee. The suspension affected all geographies that offer the Guaranteed Service (US, US-CA, US-MX).

 

 

Freight Orders

Items that are shipped via motor freight will be shipped by SD’s carrier of choice.

If an order includes multiple items and the order includes an item that must ship via ground freight, then the entire order will be shipped together via freight including the small pack items.

A valid phone number IS REQUIRED for the order to ship, otherwise, the freight carrier cannot contact you for a delivery setup window. Freight time is 2-7 business days: West Coast 5-7 days, Midwest 2-3 days, East Coast 3-4 days.

 

 

Butane/Propane/Solvent Shipping Policy

Due to FAA regulations, solvent, alcohols, and lab chemicals cannot be safely transported via means other than ground. Any order that contains solvent, alcohol, or lab chemicals will not be shipped in an expedited fashion. If an order with solvent is combined with any other items and chosen to be expedited, that entire order will ship via Ground/Freight. We will not split up any orders and ship them separately. If a customer is wanting to expedite specific items and order solvent, 2 separate orders (1 for the solvent and 1 for the expedited items) will need to be placed in order to do so.

Solvents do not ship to Hawaii, Puerto Rico, or any other US Territory outside of the contiguous 48 States.

Shipping solvent to Alaska may ONLY ship via freight and will be required to travel through Canada.

All sales are final on items qualified as hazardous material, including solvent, alcohol, and lab chemicals. We cannot accept returns due to hazardous material shipping regulations.

We have this policy in place to ensure safety when transporting solvents, and to prevent any issues with shipping for our customers.

Return Home

TERMS & CONDITIONS OF SALE  

Except as provided in a separate written agreement, such as a Product Sale Agreement, negotiated by the parties and executed by authorized representatives of Seller and Buyer, each sale of Products or Services by Seller shall be governed by these Terms and Conditions of Sale ("Terms"). "Seller" refers to Solvent Direct, Inc, or one of its Affiliates, the name of which will be reflected on the invoice for the Products or Services purchased by Buyer. "Affiliate" refers to an entity that directly, or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with Solvent Direct, Inc. "Buyer" refers to the purchaser of Products or Services from Seller. "Product(s)" refers to any goods or other items of tangible personal property provided by Seller to Buyer. "Services" refers to safety services and/or any other service provided by Seller and charged to Buyer. Seller’s acceptance of any order is expressly subject to Buyer's assent to each and all of the terms and conditions set forth herein. These Terms represent the entire agreement with respect to the sale or rental of Products and Services and, except as provided in a separate written agreement as set forth above, supersede all prior or contemporaneous written/oral communications between the parties and information in any Seller literature, website or catalog, and override and exclude any other terms and conditions stipulated, incorporated or referred to by Buyer, including without limitation any Buyer purchase order, and any prior course of dealing between the parties.

AGREEMENT. Buyer shall not purchase any Products or Services on Seller’s website (the "Site") unless Buyer is an authorized, registered user of the Site. By purchasing any Products or Services on the Site, Buyer accepts, without limitation or qualification, these Terms governing such purchase. If Buyer does not agree and accept, without limitation or qualification, these Terms, Buyer may not purchase from the Site. If these Terms are construed to be an offer, this offer expressly limits acceptance by Buyer to these Terms and notice of objection to any different or additional terms is hereby given. Seller reserves the right to modify and update these Terms at any time by email, the Site or other commercially reasonable methods, and Buyer should carefully review these Terms before each purchase. These Terms, as modified, shall apply to all purchases of Products and/or Services on or after such update.

TITLE TO PRODUCTS. Until Buyer pays Seller in full, title to the Products shall remain in Seller's name and Seller shall have a purchase money security interest in the Products. If Buyer shall default in any payments, Seller shall have all the rights as holder of such title or as such secured party under the Uniform Commercial Code and/or any other law then in force; and Seller may, in addition, retain as rental any payments received by Seller on account of the purchase price of the Products, whether Buyer's default shall have occurred before or after delivery. If Seller repossesses the Products, Seller may resell the Products after ten (10) days' prior written notice to Buyer. Seller may file one or more financing statements to perfect its security interests. If necessary, Buyer shall execute such financing statements upon request. Buyer shall not cover, modify or remove any identification or other indicia of Seller’s ownership on any rental equipment. Title to all rental equipment shall remain in Seller's name.

CYLINDERS. Unless otherwise specified, cylinders, fittings and caps covered by these Terms are rented by Seller to Buyer at Seller’s current daily rates, beginning with the date of delivery. Rental charges are assessed as of the last day of each month or at the start of each annual lease period, as applicable. Buyer shall not permit cylinders or other storage containers furnished hereunder to be filled with any product not furnished by Seller or its authorized agent. Buyer shall return, in a good and non-contaminated condition, all cylinders, with valves closed, complete with caps and fittings and shall pay Seller the replacement value of: (1) any lost or damaged cylinders, caps or fittings and for any loss or damage caused by Buyer contamination; or (2) those cylinders not returned to Seller within three (3) months from date of shipment to the Buyer (other than those subject to an annual lease) or, if damaged and the damage can be repaired, the cost of making such repair. Payment by the Buyer of charges for damaged, lost or destroyed cylinders shall not give any ownership interest in the cylinders to the Buyer.

ONLINE PRICING.  Online pricing may not be available at all Airgas retail branch locations. Online pricing may not be valid for Buyers located outside of the contiguous 48 United States, including for Buyers located in Alaska, Hawaii, Guam, American Samoa, Puerto Rico or the U.S. Virgin Islands.  

TERMS OF PAYMENT. Except as provided in a separate written agreement, such as a Product Sale Agreement Buyer shall make payment in full upon delivery. If Buyer fails to make any payment when and as due, Seller may charge Buyer interest at the lesser of one-and-one-half percent (1.5%) per month (minimum two dollars ($2.00)) or the highest rate permitted by law calculated from and excluding the due date thereof to and including the date of payment. If Buyer requests payment terms other than cash or cash on delivery (COD), Buyer represents that the purchases are made for business, commercial or agricultural purposes and not for personal, household, or family use. If Buyer has received credit approval from Seller, continued open account credit is subject to Seller's assessment of Buyer's financial condition and ability to pay. Buyer represents and warrants that Buyer is and shall remain solvent until Seller receives payment in full for the Products and/or Services. If Seller employs any collection agency or attorney to collect any amount due Seller, and/or to repossess any Products, Buyer shall pay all collection fees, attorneys' fees, and court costs, in addition to the amount otherwise unpaid.

REFUNDABLE DEPOSIT RETURNS. Following return from Seller, Buyer shall pay to Seller a surcharge in the event of any extraordinary, emergency or other unanticipated increases in the cost of manufacturing, supplying or distributing Product hereunder.

SURCHARGES. Following notice from Seller, Buyer shall pay to Seller a surcharge in the event of any extraordinary, emergency or other unanticipated increases in the cost of manufacturing, supplying or distributing Product hereunder.

DELIVERY. Delivery method for all orders shall be as stated on the Seller’s delivery ticket and/or invoice and, if not stated therein, shall be FOB Seller's warehouse, or as otherwise determined by Seller. Seller shall have no obligation to arrange for any valuation of the Products over and above the valuation provided in the carrier's tariffs or other rate schedules at the lowest rates of carriage. Delivery date(s) are determined from the date of each order of Products and are estimates of approximate dates of delivery, not a guarantee of a particular day of delivery. Solvent Direct Logistics Team will make best effort to confirm delivery time the evening prior to your scheduled delivery. This confirmation will serve to lock the Buyer's delivery details including delivery time, payment information, empty returns, delivery details, loading details and receiver details. If Buyer delays acceptance of the Products when delivered or ready for shipment, Buyer shall forthwith pay to Seller the full price of the Products and shall also pay Seller such warehousing and pier charges and other expenses as Seller may incur as a result of Buyer's delay. Seller reserves the right to decline or cancel any order at any time prior to shipment.

RETURN OF PRODUCTS. No Products shall be returned to Seller without Seller's written authorization. Buyer shall pay a thirty percent (30%) restocking charge on all Products returned to Seller, except for returns provided for under Section 12 hereof.

WARRANTY. Seller warrants that, at the time of delivery, all Products furnished hereunder shall conform to the manufacturer’s or Seller’s specification for the period of time set forth in such specification or, if none, for a period of ninety (90) days. Seller warrants that it will perform Services in a workmanlike manner, in accordance with customary industry standards. SELLER SPECIFICALLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED STANDARDS, GUARANTEES, OR WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT AND ANY WARRANTIES THAT MAY BE ALLEGED TO ARISE AS A RESULT OF CUSTOM OR USAGE.

LIMITATION OF LIABILITY. NEITHER SELLER NOR SELLER’S SUPPLIERS OF PRODUCTS (“SELLER’S SUPPLIERS”) SHALL BE LIABLE TO BUYER FOR ANY DIRECT DAMAGES (EXCEPT AS EXPRESSLY PROVIDED HEREIN). NEITHER SELLER NOR SELLER’S SUPPLIERS SHALL BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL AND/OR PUNITIVE DAMAGES, ARISING OR ALLEGED TO ARISE OUT OF OR IN CONNECTION WITH ITS PERFORMANCE OF SERVICES HEREUNDER OR WITH ANY PRODUCT OR EQUIPMENT SOLD OR LEASED HEREUNDER, WHETHER SUCH DAMAGE RESULTS FROM ANY NEGLIGENT ACT OR OMISSION OR IS RELATED TO STRICT LIABILITY, OR OTHERWISE. IN NO EVENT SHALL SELLER'S LIABILITY ARISING OUT OF THESE TERMS EXCEED THE AMOUNT PAID BY BUYER TO SELLER FOR THE APPLICABLE PRODUCT OR SERVICE UNDER THESE TERMS DURING THE IMMEDIATELY PRECEDING TWELVE (12) MONTH PERIOD.

REMEDIES. BUYER’S EXCLUSIVE REMEDY FOR EACH UNEXCUSED FAILURE OF PRODUCT TO MEET SPECIFICATION SHALL BE, AT SELLER'S OPTION, TO RECEIVE A REFUND OF THE PRICE OF SUCH NON-CONFORMING PRODUCT OR REPLACEMENT THEREOF WITH PRODUCT THAT MEETS SUCH SPECIFICATION. BUYER’S EXCLUSIVE REMEDY FOR THE UNEXCUSED FAILURE BY SELLER TO DELIVER PRODUCT AS SPECIFIED, REGARDLESS OF THE CAUSE OF SUCH FAILURE, INCLUDING NEGLIGENCE, SHALL BE TO RECOVER THE DIFFERENCE BETWEEN THE COST TO BUYER OF ANY SUBSTITUTE FOR PRODUCT NOT DELIVERED AND THE LESSER PRICE OF SUCH QUANTITY OF PRODUCT HEREUNDER. WITH RESPECT TO THE FOREGOING REMEDIES, BUYER HEREBY RELEASES SELLER’S SUPPLIERS FROM ANY AND ALL CLAIMS, COSTS, FEES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES), DAMAGES AND LIABILITIES, WHETHER IN CONTRACT OR TORT (INCLUDING THOSE ARISING FROM SELLER’S SUPPLIERS’ NEGLIGENCE OR STRICT LIABILITY), ARISING FROM OR RELATING TO (I) SELLER’S FAILURE TO SUPPLY GAS PRODUCTS HEREUNDER OR (II) THE FAILURE OF GAS PRODUCTS TO MEET THE SPECIFICATIONS IN THE WARRANTY SET FORTH ABOVE. BUYER'S EXCLUSIVE REMEDY FOR THE FAILURE OF SERVICES TO MEET THE WARRANTY SET FORTH ABOVE SHALL BE, AT SELLER'S OPTION, TO HAVE SELLER RE-PERFORM SUCH SERVICES AT NO ADDITIONAL CHARGE OR TO RECEIVE A REFUND FOR THE PURCHASE PRICE OF THE DEFECTIVE PORTION OF THE SERVICES.

REPRESENTATIONS OF BUYER. Buyer represents, warrants and covenants that (i) Buyer will use the Products and/or Services in accordance with all applicable laws and regulations and in conformance with recognized industry and professional standards; (ii) Buyer has used its own independent skill and expertise in connection with the selection and use of the Products; (iii) Buyer possesses skill and expertise in the handling, storage, transportation, treatment, use and disposal of the Products; (iv) Buyer will ensure that the Products are safe for the intended use and that the Products are handled in a safe and professional manner; and (v) Buyer is a registered user of the Site and an authorized purchaser of the Products and/or Services. BUYER ACKNOWLEDGES THAT THERE MAY BE HAZARDS ASSOCIATED WITH THE USE OF THE PRODUCTS, THAT IT UNDERSTANDS SUCH HAZARDS, AND THAT IT IS THE RESPONSIBILITY OF BUYER TO WARN AND PROTECT ALL THOSE EXPOSED TO SUCH HAZARDS. BUYER SHALL HAVE THE SOLE RESPONSIBILITY FOR DETERMINING THE SUITABILITY OF ANY OF SELLER’S PRODUCTS FOR THE USE CONTEMPLATED BY BUYER.

INDEMNIFICATION BY BUYER. Buyer’s use of the Products and/or Services are at Buyer’s own risk, and Buyer shall defend, indemnify and hold harmless Seller from all liability and costs (including court costs and attorneys’ fees) resulting from claims, demands or actions brought against Seller by anyone (including without limitation any injuries or property damage) caused directly or indirectly by (i) Buyer’s breach of these Terms; (ii) Buyer’s negligence or willful misconduct related to any Products or Services; or (iii) Buyer’s violation of any applicable law related to any Products or Services.

FORCE MAJEURE. Seller’s performance hereunder is subject to floods, strikes or other labor disturbances, fire, accidents, war, delays of carriers, inability to obtain raw materials, failure or allocation of normal sources of supply, terrorist act, machinery or equipment breakdown, plant shutdown, restraints of government, (whether or not it later proves to be invalid), or any other similar or dissimilar cause beyond Seller’s reasonable control (“Force Majeure Event”). Seller shall not be liable for any damages resulting from a Force Majeure Event, and Buyer waives any right to assert a claim against Seller in respect thereof.

TAXES. Prices are exclusive of any amount of federal, state and/or local excise, sales, use, property, retailer’s occupation, gross receipts or similar taxes which may be imposed in connection with a transaction. If any such excluded tax is determined to be applicable, prices shall be increased by the amount of such tax. In the event that Buyer claims exemption, full or partial, from such taxes, a properly completed exemption certificate with a list of the applicable exempt purchases, which will be acceptable to the appropriate taxing authorities, must be provided. Buyer will provide the applicable exemption certificate for each Buyer location. Should such a certificate be found invalid, Buyer agrees to bear the burden of any interest and penalties assessed.

COMPLIANCE/SDS. Buyer, its employees and agents shall comply with all applicable federal, state and local laws regarding the safe handling, transportation and use of the Products, including without limitation under the Emergency Planning and Community Right-To-Know Act and the Occupational Safety and Health Act. Buyer acknowledges and agrees that Seller has provided Buyer with access to all relevant Safety Data Sheets (SDS). Additional SDSs and copies are available: (i) at the local Solvent Direct branch; (ii) by calling 1-833-Pure-Gas; or (iii) by logging on to www.solventdirect.com. Buyer understands that the Products must not be used without first consulting the SDS. Buyer will familiarize itself with and instruct its employees regarding all information and precautions disclosed in the safety and health information, including without limitation any SDS, transmitted to Buyer by Seller or otherwise available to Buyer from Seller at any other time.

TECHNICAL ASSISTANCE. Unless otherwise expressly agreed: (i) any technical advice provided by Seller with respect to the use of Products or Services furnished to Buyer shall be without charge; (ii) Buyer shall have sole responsibility for selection and specification of the Products or Services appropriate for the end use of such Products or Services; and (iii) SELLER MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AND ASSUMES NO OBLIGATION OR LIABILITY FOR ANY TECHNICAL ADVICE, OR FOR ANY RESULTS OCCURRING AS A RESULT OF THE APPLICATION OF SUCH ADVICE. Examples of such complimentary technical advice include, without limitation, brochures, literature, website or catalog descriptions, SDSs, free on-line training resources, and similar information materials.

CLAIMS. All claims by Buyer having anything to do with any Products or Services furnished by Seller shall be made in writing within ten (10) days after the delivery of the Products or completion of the Services and failure of Buyer to give such notice shall constitute a complete waiver by Buyer of any such claims and defense for Seller against any such claims.

ITEMIZED CHARGES. The total amount due from Buyer may include various itemized charges, including: charges for the handling of hazardous materials and for compliance with laws and regulations concerning hazardous materials; charges for handling, delivery, and shipping; and/or charges for energy or fuel. None of the charges represents a tax or fee paid to or imposed by any governmental authority and all of the charges are retained by Seller. Seller has not specifically quantified the relationship between the charges and the actual costs associated with the charges, which can vary by product, service, time and place, among other things.

ASSIGNMENT. Buyer shall not assign these Terms, in whole or in part, without Seller’s prior written consent, and any prohibited assignment shall be null and void.

SEVERABILITY. If any provision of these Terms is or becomes invalid under any applicable law, then such provision shall be deemed reformed or deleted, but only to the extent necessary to comply with any such applicable law, and the remaining provisions of these Terms shall remain in full force and effect.

ATTORNEYS’ FEES. In the event any action or legal proceeding is brought by Seller to enforce, interpret, protect or establish any provision of these Terms or right or remedy, Seller shall be entitled to recover as part of such action or proceeding, in addition to any other relief granted, reasonable attorneys’ fees and costs.

GOVERNING LAW; CLASS ACTION AND TRIAL BY JURY WAIVER. These Terms shall be governed by and construed in accordance with the substantive law of the State of California, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Products and The Uniform Computer Information Transactions Act will not, for any purpose, govern or apply to these Terms or any transactions, performance or disputes hereunder. Both parties hereto hereby waive all right or entitlement to trial by jury in connection with any dispute that arises out of or relates in any way hereto or to Product or Services supplied hereunder. Any claim must be brought in the respective party’s individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding (“Class Action”). The parties expressly waive any ability to maintain any Class Action in any forum.

AMENDMENT; BENEFICIARIES. These Terms may be amended or supplemented only in a writing executed by authorized representatives of Buyer and Seller. No person other than an authorized representative of Seller has any authority to agree on Seller’s behalf to any terms not set forth herein. As a part of the consideration for these Terms, the applicable provisions of Section 11 (Limitation of Liability) and Section 12 (Remedies) shall extend to and be enforceable by and for the benefit of Seller’s Suppliers.

SALE PRICE TERMS AND CONDITIONS. Any price accompanied by a “Valid thru” date on a given product information page is deemed to be a “Sale Price”. Sale Prices are only valid on qualifying items contained within orders submitted via www.solventdirect.com by 11:59 pm PST on the Valid thru date for the item; Sale Prices will not be honored in any other Solvent Direct venue or on orders processed via any other channel. Sale Prices on items added to your shopping cart but not submitted before 11:59 pm PST on the Valid thru date will not be honored, and your order will be processed at the effective price at the time your order is submitted. If you return any item purchased at a Sale Price, only the Sale Price of the item will be refunded. Shipping and handling charges will not be refunded. Sale Prices are only good while supplies last. Void where prohibited. If you violate any of the Solvent Direct Terms and Conditions, the Sale Price will be invalid, and you will be charged the effective price at the time your order is submitted. Solvent Direct reserves the right to cancel a sale price at any time.

Notice: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or p art of the applicant's income derives from any public assistance program; or because the applicant has, in good faith, exercised any right under the Consumer Credit Pro tection Act. The federal agency that administers compliance with the law concerning this credit is the Federal Trade Commission, Division of Credit Practices, 6e and Pennsylvania Avenue, NW, Washington, DC 20580.

Privacy Policy — Here are the highlights.

As a general rule, privacy policies are written by lawyers for lawyers. We hope you find these highlights to instead be a clear and transparent summary of our Privacy Policy, but our lawyers want us to remind you that the full, binding legalese of our Privacy Policy is below. And, California residents, there is specific legalese using definitions required by California law that you may review on our California Privacy Rights page.    

With those disclaimers out of the way, here’s our most important highlight:   

  • Solvent Direct’s purpose is to streamline the delivery of lab supply. We will only collect, use, or share your personally identifiable information for that purpose. And we don’t sell (as “sell” is traditionally defined) your personally identifiable information to anyone else.

Personally identifiable information.

We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone term “information” to include all types of information, including personally identifiable information.

Collection.

We may collect information relevant to you in three ways. First, we may collect information directly from you. This could be as part of your interactions with Solvent Direct personnel, such as at our retail stores or during in-home visits, or when you provide information via our digital properties such as websites or mobile apps.

Second, we will collect such information by observing behavior — either in the “real world” or through our digital properties like websites and mobile apps. Examples include security cameras at a retail store, our websites tracking visitor activities on our sites, or our digital properties collecting the characteristics of the visiting devices.    

Finally, we may obtain such information from independent third parties, independent of you. 

Use.

We will use your information to meet your expectations and give you a great experience with Solvent Direct. For example, that could be to fulfill a purchase, provide a service, make our digital properties run better, or maintain our My Solvent Direct® program.

You’ve probably seen in the news that the world (especially the internet) has too many fraudsters, hackers, and criminals. We use information we collect to protect our customers, Solvent Direct, and others from such bad actors.

And remember when we said above that our purpose is to enrich lives through technology? In order to do that, we’ll want to tell you about technology and other products and services that we think you’ll find useful. That means we’ll use information to try figure out what will be useful (or just fun and interesting) to you and others, or we’ll develop new or different products and services. And if we think we’ve found something you might like, we’ll use information to place or send marketing messages to you that highlight our ideas, and we’ll monitor your response to that message.

Sharing.

If you post something on a public forum on one of our digital properties, it should come as no surprise to you that it may be viewed by the general public. 

We may share your personally identifiable information with suppliers or business partners to fulfill your requests or perform on our behalf a contract that we have with you. 
    
Sometimes we share information with suppliers and business partners for internal Solvent Direct uses. The easiest examples of what we mean by this relate to information technology — they may be processing personally identifiable information, but we make sure we have contracts in place requiring that they only use the information in support of Solvent Direct. 

We also may share personally identifiable information in an attempt to enforce our legal rights, in response to a request from law-enforcement authorities, and when we are required to do so by applicable law. Also, please note that if we think that sharing personally identifiable information is going to protect Solvent Direct or others from harm, that’s what we are going to do. 

Finally, Solvent Direct comprises multiple corporations in the Solvent Direct family. These family members may share personally identifiable information with each other. And if one of these family members later goes off on their own, either after being acquired by a third party or merging with a third party, they will share personally identifiable information with that third party but subject to the applicable privacy policy.

Have any questions about our privacy practices? Just ask! 

Whew! Even the “highlights” get a bit long. And the full, binding Privacy Policy follows, but we thought you’d appreciate our summary above. California residents, there’s also specific language and definitions required by California law. If you still have questions, here are a few ways you can contact us:

Phone

1-833-787-3427

Email

sales@solventdirect.com

Address

Solvent Direct, Inc

Attn: Customer Care/Privacy

2711 N Sepulveda Blvd

#237 

Manhattan Beach, CA 90266

Solvent Direct Privacy Policy.

Your use of any of our digital properties (for simplicity, we will call our websites and mobile apps “digital properties” throughout this policy) is subject to the specific terms of use for that digital property.
 

  • This Privacy Policy applies to Solvent Direct and Pacific Sales retail stores, other locations and events under the Solvent Direct name, and digital properties owned or operated by Solvent Direct Co, Inc. and any of our subsidiaries, unless that digital property or subsidiary has its own privacy policy (which would instead apply).

  • Our California Privacy Rights page includes definitions and content consistent with California law. 

  • Some products and services that Solvent Direct offers may have supplemental details about information collection, use, and sharing relating to those products and services. For example: 

  • Solvent Direct Insignia Connect Privacy Policy supplement

  • Solvent Direct Internet Powered by Starry Privacy Policy supplement

 

What we collect:

Information you give us.    

We collect and store information you provide through our digital properties and in our stores.

The information we collect from you includes things such as:    

  • Name

  • Postal address

  • Email address

  • Phone number

  • Payment card number and other payment information

  • Your My Solvent Direct member ID

     

In certain situations, we may also collect things like:

  • Driver's license number (for example, if you return a product or apply for credit)

  • Social Security Number (for example, if you apply for credit)

  • Location information (such as when you ask us to tell you about nearby stores or use our digital properties)

  • Demographic and lifestyle information (if you sign up for a registry or birthday list)

  • Medical and health insurance information (for example, if you use offerings that collect medical information, such as Assured Living)

  • Fingerprints (as required by law for fraud detection in connection with Solvent Direct’s product trade-in program)

  • Survey responses 

Information you give us about others. 

You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store. We will only use this information for the specific reason you provide it.

Information from other sources.

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online.

We collect information about your interactions with us including, for example:

  • The type of device or browser you’re using

  • Your IP address

  • Your browsing behavior while on our website

  • The URLs of the websites you visited before visiting our site (these are called “referring URLs”)

  • IMEI/UDID (a numeric identifier for your mobile device)

  • MAC address (another kind of numeric identifier for your mobile device)

  • IDFA (Apple’s ID for advertising), a randomly generated number)s.

Solvent Direct and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

Manage Flash cookies

Learn more about managing cookies, Flash cookies, and more

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to “do not track” requests from browsers.

Location information. 

Some of our digital properties may collect your location to, for example, help you search for one of our stores, use special mobile features within some of our stores, or provide you with helpful messaging in our mobile app. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

Mobile devices often provide users with the ability to adjust settings related to location. If you do not want us to collect specific location information, you may modify the location services on your mobile device’s settings. Solvent Direct has no control over your device’s settings. And adjusting these settings does not completely eliminate the ability of others to develop location information about your device.  

Store cameras. 

Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

Reviews and other content you provide.

Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How we use the information we collect: 

  • Customizing your digital experience

  • Fulfilling orders and requests for products, services, or information

  • Processing refunds, returns, and exchanges

  • Tracking and confirming online orders

  • Delivering and installing products

  • Maintaining or administering Solvent Direct memberships or protection programs

  • Marketing and advertising products and services

  • Conducting research and analysis

  • Managing our My Solvent Direct Credit Card program, including taking applications and actions to enhance card usage and service

  • Preventing and identifying fraud and other illegal activity

  • Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services

  • Complying with and enforcing applicable legal requirements, contractual obligations (including our contractual obligations with you, such as through our My Solvent Direct program, if applicable, or digital properties’ terms of use), relevant industry standards, and our policies

Interest-based advertising. 

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.

Learn more about interest-based advertising

 

How we share your information. 

Solvent Direct does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future Solvent Direct companies, including affiliates and subsidiaries. 

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages

  • Scheduling and performing product installations

  • Providing customer care and technical support, including servicing products

  • Maintaining our My Solvent Direct program

  • Sending Solvent Direct marketing communications and providing advertising services

  • Personalizing the customer experience on our digital properties

  • Fulfilling subscription services

  • Conducting research and analysis

  • Processing credit card payments

  • Detecting fraud and other illegal activity

     

We also may share personal information in connection with co-branded product or service offerings (including sharing personal information with business partners to validate offers). Additionally, we may share personal information in connection with financial products or services related to our business, such as private label credit cards or the lease-to-own program.  For example, when you apply for a Solvent Direct Credit Card, and while you have a Solvent Direct Credit Card, we share your personal information with our banking partners that issue the card.

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Solvent Direct, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event. 

How we protect your information. 

We use a variety of security measures designed, under a risk-based approach, to ensure the confidentiality of your information. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information transmitted to us.

You also can do your part to help protect the information you provide to us. Create a strong password. Use that password only on our digital properties. And do not share your password with anyone — especially anyone claiming to work with us. We would never contact you and ask for your password — ever.

Your choices.

You may at any time:    

  • Stop receiving marketing or promotional emails, direct mail, phone, and mobile marketing communications

  • Update and correct your personal information

  • Deactivate your account

  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

 

To do any of these, let us know by one of these methods:    

  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us

  • Provide your request and current contact information through one of the contact methods listed under “contact us” below

     

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

Protecting children's privacy.

We do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the “How to contact us” section of this policy.

Links to other websites.

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting.

Social media features. 

Our website includes ways to interact and share using social media, through features such as a “thumbs up” button, “share this” button, or interactive mini-programs that run on our website (“widgets”). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

Privacy Policy updates. 

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

How to contact us: 

Phone

1-833-787-3427

Email

Sales@solventdirect.com



Last Updated: September 30, 2021

California residents:

If you are a California resident and would like to learn more about your rights under California’s laws, or review a privacy policy consistent with the same, visit our California Privacy Rights page. 

Nevada residents:

If you are a Nevada resident, you have the right to request that Solvent Direct not sell your personal information to third parties. To submit this request, please send us an email at sales@solventdirect.com. However, please note that, as stated in our Privacy Policy, Solvent Direct does not sell, rent, or trade your personal information to third parties.