ENGINEERED FOR EXTRACTION
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The Vape-Jet team of dedicated technicians provides comprehensive support for the entire fleet of Vape-Jet filling and capping machines. By analyzing data, reviewing configurations, and offering proactive guidance, the team ensures optimal machine performance.
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Each Vape-Jet machine includes a one-year warranty with a $5,000 service level agreement (SLA), granting access to a specialized support team and help desk. With rapid response times—as fast as 15 minutes and always within the same business day—Vape-Jet prioritizes keeping machines running smoothly and efficiently.
Same-Day Service: Keeping You in Action
Vape-Jet is committed to minimizing downtime with a one-year warranty and $5,000 service level agreement (SLA) included with every filling system. This ensures fast access to expert support, with response times as quick as 15 minutes and always within the same business day.
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Understanding the urgency of keeping operations running, Vape-Jet offers overnight shipping for any necessary materials or parts, ensuring businesses stay online and productive.
Expert Assistance When You Need It
The Vape-Jet remote access support system allows in-house engineers to quickly identify and troubleshoot machine errors and misconfigurations. By submitting a helpdesk ticket, users receive same business day support, ensuring that workflows and machines operate smoothly and efficiently.
