COMPLIANCE

Local Deliveries

Most local deliveries can be accommodated with next-day service and in some cases, even same-day service. However, we do recommend communicating your lab's specific needs to your Account Manager ahead of time so we can provide you and the rest of our clients with the quality of service that you and they deserve.

Regional Deliveries

Most regional deliveries are delivery points outside of 100mi from any SD branch. Regional delivery routes are accommodated with weekly or bi-weekly service. Please work with your Dedicated Account Manager to communicate your lab's specific needs ahead of time so we can provide you and the rest of our regional clients with the quality of service that extractors deserve.

3rd Party Deliveries and Shipping

Our dedicated Shipping Coordinator is committed to ensuring your 3rd party delivery, e -commerce shipment and all other shipping needs are met to the highest standards in the industry. Our Dedicated Account Managers will collaborate with the Shipping Coordinator to ensure your order is expedited in the fastest lanes, for the best pricing so we can provide you with the quality of service that extractors deserve.

Notifications

Because we know how valuable your time and how critical lab supply both are to your operations, we also offer text alerts for your deliveries. Most of our clients opt-in to our text alert feature because it helps with the scheduling and ETA of your delivery. You can subscribe to our text alerts by visiting this link: https://www.solventdirect.com/text-opt-int

Our Commitment

Engineered for Extraction isn’t just a catchy slogan, it represents a commitment to the industry from which we were born. Solvent Direct was founded to support the extraction community by delivering safe and effective lab supply at a time when others wouldn’t. We set out on this mission to build a consistent and reliable supply chain without compromise. We hope this commitment is evident in every aspect of our business from our extraction-specific purity standards, to rigorous quality control systems, dedicated logistics and the industry-leading client services extractors deserve.

Lab Supply Engineered for Extraction

Our commitment to high purity lab supply is evident in our product line up. Here is a little more about what we do to maintain the highest standards in the extraction industry:

Valve Safety Bulletin:

Lab Supply Buyer’s Guide - https://www.solventdirect.com/post/howtobuylabsupply

Industry-leading Butane Purity - https://www.solventdirect.shop/collections/lab-grade-gas

Certification Database - www.solventdirect.com/documents

History of Cylinder Cleaning Innovation - https://www.solventdirect.com/post/the-evolution-of-3-phase-decontamination-for-extraction

ORDER SUBMISSIONS

Order submissions can be made at www.solventdirect.shop/pages/contactor by calling or texting 1-833-PURE-GAS. Once your quote or invoice is approved, the order must be confirmed for dispatch. Confirmations must be made by 3PM local time one business day prior to the delivery or will call to qualify for next day service. Please note some regions require longer lead times and will call pickup orders by appointment only. Please contact your sales advisor for more details.

ORDER SUBMISSIONS

Our mission is to be your partner in supply and its important we thoroughly understand your regular order requirements with a custom quote. We do this so that we can optimize our logistical costs to supply you and pass those savings on to you with bundle pricing and tiered discounts, so while you can shop our website and view retail pricing, it's best that you submit a custom quote request or speak to a supply specialist so we can custom tailor your quote to meet your needs. Order submissions can be made at www.solventdirect.shop/pages/contact or by calling or texting 1-833-PURE-GAS.

Once your quote or invoice is approved, the order must be confirmed for dispatch. Confirmations must be made by 3PM local time one business day prior to the delivery or will call to qualify for next day service. Please note some regions require longer lead times and will call pickup orders by appointment only. Please contact your sales advisor for more details.

PRICE MATCH GUARANTEE

We will beat any competitive price with provision of a paid invoice for the same quality product. Look for our price match badge on qualified products. Subject to terms and conditions.

Click here to submit for a price match guarantee: https://www.solventdirect.com/pricing

ORDER CONFIRMATIONS

All orders must be confirmed by 3pm local time to qualify for next day delivery or will call pickup.

Order Confirmations must be confirmed with the following information:

Delivery- day, time, address, limitations

Receiving- hours, contact person and phone

Empties- how many, how much

Payment Method- Credit cards, Wire Transfers, Checks must be received prior to order confirmation. 

Please see payment details above.

Inventory- inventory has been confirmed and noted in details

*Weekend delivery requests must be confirmed by 3pm local time Thursday and are based on availability.

*In some markets, dry ice orders and other perishable items require advanced lead times in order to produce fresh, high quality products for competitive pricing. Please inquire with your local representative for details.

DELIVERY SPECIAL REQUESTS & APPOINTMENT FEES

Special requests, delivery appointments, time constraints, appointment requests and weekend deliveries ($250 fee) must be confirmed with your supply specialist by 3PM local time one business day prior to your order fulfillment.

PAYMENT METHODS

Here at Solvent Direct we strive to make your ordering and fulfillment process as streamlined as possible. Please find the below list of acceptable forms of payment.

CASH- Our drivers accept cash payments on delivery and at will call locations.

CHECKS, CASHIER CHECKS & MONEY ORDERS - Checks must be received and cleared by the bank by 3pm local time one business day prior to dispatching delivery. Please note it may take up to 7-10 days for a check to clear our account before the order is confirmed for dispatch.

CREDIT CARD - We accept all major credit cards. We can provide one-time payment links per transaction or we can establish an ongoing credit card authorization account by filling out our credit card authorization form found at www.solventdirect.com/cc. Please note credit card payments must be received prior to confirmation one business day prior by 3pm local time. 3.75% processing fee.

ACH - ACH payments must post to Solvent Direct bank account by 3pm local time one business day prior to dispatching delivery. No applicable fees.

WIRE TRANSFER - Wire payments must post to our account by 3pm local time one business day prior to dispatching delivery. No applicable fees. Please note wire transfers can take up to 24-48 hours for the wire to clear our account before the order is confirmed for dispatch.

ZELLE- Zelle payments must post to Solvent Direct bank account by 3pm local time one business day prior to dispatching delivery. No applicable fees.

PAYPAL- Paypal must post to Solvent Direct account by 3pm local time one business day prior to dispatching delivery. 3.75% processing fee.

CANCELLATION & RE-DELIVERY FEES

Cancellations must be received within 24 hours of delivery day or a $150 cancellation fee will be assessed in addition to your regular delivery fee.

$150 Re-delivery fee may be applied for missed or canceled deliveries.

welcome at www.solventdirect.com/order and will be confirmed the next business day.

WEEKEND DELIVERIES

Any delivery scheduled for the weekend (Saturday and Sunday) will require an additional fee of $150 in addition to regular delivery fee and are based on availability.

Weekend pickup and will-call orders will require an additional $75 pick up fee and are based on availability.

In some cases including LN2, N2, CO2, and Dry Ice; weekend deliveries and will-call orders are not guaranteed for confirmation unless placed by 3pm Thursday.

FEES & POLICIES

Fleet delivery fees are typically $109.99 for every hour of travel to a customer location. There is no return fee.

Orders received after 3pm local time one day prior require $250 RUSH FEE for same or next day delivery. Rush orders are based on availability only.

Holdover Fee - 30 minute grace period included for driver at delivery site. There is a fee of $100 per 30 minutes thereafter or reschedule fee of $100

DRY ICE ORDERING

Dry ice sublimates at a rate of 3-6% per day and we do our best to deliver the freshest dry ice at the lowest prices possible. For this reason, dry ice production and order deadlines vary by region. In most markets, dry Ice orders must be received by 3pm local time one business day prior to delivery, however in regions such as Oklahoma CO2 supply is scarce and we require 1 week lead times for orders. In other regions that we service using partner carriers, we may require additional lead time to ensure a smooth supply chain.

Please contact your Account Manager or a Supply Specialist at 1-833-PURE-GAS to confirm what the specific dry ice ordering requirements are in your region.

Bins and Refundable Deposits require a $600 refundable bin deposit upon delivery of the first bin. In some regions we also charge a daily rental fee after an initial period of free rent. All bins must be returned to Solvent Direct and Solvent Direct will not accept any bins or containers not provided by Solvent Direct. After 10 days dry ice bins will accrue rent of $7 per day.

Deposit returns take 2 weeks to complete from date received and return payment will be processed through check.

Please contact your Account Manager or a Supply Specialist at 1-833-PURE-GAS to confirm what the specific fees apply in your region.

Cylinders, dry ice bins and other reusable assets require a one-time refundable deposit to be held by Solvent Direct pending the return of such assets. After the first refundable deposit is paid for each asset, following orders can be delivered with a "drop and swap" meaning the empty cylinder, bin or other asset is swapped with a full container during the delivery. In the case of a drop and swap, no deposit is necessary.

LP Cylinder Deposits

All LP239 cylinders require a $200 one-time, refundable deposit.

All LP5 cylinders require a $100 one-time, refundable deposit.

Compressed Gas Cylinder Deposits

All Nitrogen cylinders require a $300 refundable deposit upon delivery.

All Nitrogen dewars require a market rate refundable deposit upon delivery.

After 10 days Compressed Gas Cylinders will accrue rent of $7 per day.

Dry Ice Bin Deposits

Dry Ice Bin (HR-11, 500lbs) refundable deposits are $600

PREPAID DEPOSITS

No. When prepaying for a product or making an advance payment in order to lock fixed pricing, special orders or other special accommodations, the deposit is non-refundable.

DELIVERY SPECIAL REQUESTS & APPOINTMENT FEES Yes. We offer terms under certain conditions listed below. Please contact your Account Manager for more information at 1-833-PURE-GAS or 1-833-787-3427.

1. Terms are provided to contracted customers with supply agreement.
2. Terms require purchase history of at least 6 months to qualify and are based on approval.
3. Customer must complete and submit credit application for review and customer service or sales rep to confirm application is complete before sending to accounting:

a. Completed Credit Application b. Completed ACH Payment Authorization c. Send a copy of Voided Check

Of course, please visit here: https://www.solventdirect.com/ccpa-notice

Simple! Use our empty cylinder preparation guide and form here:

EMPTY CYLINDER PREPARATION GUIDE   

Manufacturing: Exemptions

Source Emily Baugh, J.D., LL.M., Marlia Berg, J.D., Andrew Soubel, J.D.

https://answerconnect.cch.com/topic/b40862027c6c1000b9d2d8d385ad16940c/manufacturing-exemptions

In order to encourage manufacturers to begin or continue their manufacturing operations in their jurisdiction, most states offer manufacturers a variety of property tax and sales and use tax exemptions.

State property tax exemptions may be available for:

Items that a state may exempt from sales and use tax include:

In addition, manufactured goods sold to resellers are usually exempt from sales tax as resales.

Note that some resale certificates expire. It is important to update certificates on a regular basis. However, it is recommended to retain the prior certificate until the period it covers has been closed for audit purposes.

It is also important to realize the difference between a resale certificate and a resale license. A resale license is issued to businesses and individuals who sell goods and services subject to sales tax. A resale certificate is the form you issue to suppliers, and it includes a spot for your resale license number.

Disclaimer

The information provided on this website [or in any communication or document from Solvent Direct] is intended for general informational purposes only and should not be construed as financial, tax, or legal advice.

We are not certified accountants or tax professionals, and the content presented here is not a substitute for professional advice tailored to your specific circumstances.

If you have questions or concerns regarding your financial, accounting, or tax matters, we strongly recommend that you consult with a certified public accountant (CPA) or a qualified tax professional in your state. These experts can provide guidance and recommendations based on the laws, regulations, and rules applicable to your specific situation, which may vary by jurisdiction.

By using our services or the information provided, you acknowledge and agree that you are solely responsible for making your financial decisions. Our company disclaims any liability for actions taken or not taken based on the information provided on our website or through any other means of communication.

Please note that the content we provide may not reflect the most up-to-date changes in tax laws and regulations. Tax laws and financial regulations can vary by state, and it is essential to consult with a qualified professional who has the most current knowledge of your specific state's laws and regulations.

All sales are final and invoices are subject to Terms and Conditions. Any unopened, sealed, non-perishable item return requests must be made in writing to the account manager and are subject to a 30% restocking fee. All credits will be at the discretion and approval of management and only after inspection of returned product.

Management reserves the right to deny credit for any reason. Common reasons for denial are condition of product, expiration date of product, temperature of storage and/or consistency of product. Please note delivery fees and freight costs cannot be "re-stocked" and are therefore cannot be credited included. Deposit returns take 2 weeks to complete from the date of management approval.

Deposit Returns

All cylinders, bins and other assets must be returned to Solvent Direct at customers' sole expense.

Solvent Direct will not accept any cylinders or containers that do not belong to Solvent Direct.

Deposits returns require a 2 week inspection period from date of return. This gives our QC teams time to ensure the property has been returned in safe, working order.

Deposit refunds will be processed through check.

Please contact a supply specialist at 1-833-PURE-GAS for more information.